We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look super cool. I didn't think they would look so good. I really liked the design of the stones around the glasses. Also the material is well made and the color is impressive. The truth is they are not at all uncomfortable at first. I thought it would be because they are a little heavy but it does not feel really good. I also like how they look in daylight. I really liked them and the price is good.
I love these sunglasses! The design is really interesting and I think they stand out a lot. The main thing to keep in mind with these though is they are quite heavy. I don't mind the weight because they still sit securely on my face but I recommend breaks with them throughout the day if needed. Still they are a favorite pair of mine that are eye-catching and are a statement.
I liked it a lot. The only problem was that other people did too and they kept wanting to try it on. Hehe. Also, the quality seems really good for this inexpensive price. It's definitely a solid construction.
These are absolutely amazing. They came in perfect condition. They do have a bit of weight to them but that’s expected with all the details. Absolutely can’t wait to start wearing them this summer
Bigger than expected, but I love them! They are kind of heavy and tend to leave a mark on the bridge of my nose, even after just wearing them for 15-20 minutes, but they aren't uncomfortable.
Love these cool & flattering glasses, its totally a stylish piece of art when put on, I'm extremely satisfied with this purchase, will buy again !
These glasses were so much nicer than I expected for the price. I gave them as a gift and everyone loved them and wanted some for themselves. Really nice quality!
These are slowly but surely becoming my all time favorite glasses. Perfect for spring and summer season. I simply love them
These glasses were a nice surprise. They are solid, sparkly, and look great!
Unique. Lots of Compliments