We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought my first Foil Decor at a craft fair and used it for the Christmas potluck. Everyone wanted one! So last Christmas I ordered one for all of my sisters. The perfect way to carry items.... I even made cinnamon rolls for Christmas brunch and they stayed warm.
This just arrived yesterday. Bought 2 of these for my husband to use at the outdoor kitchen. He opened the box and said how perfect a choice they are. Domed top, heat containment, little cleanup 👍👍👍. Highly recommend!
This is a must have product. What a great way to bring a dish to a gathering. Everyone will ask where you got it.
Great product. Easy to use and makes transporting or putting leftovers away easy. With the foil pans less mess and easy cleanup.
My Foil Decor is popular at every tailgate 🏈regardless of what I put in it. It’s sturdy, easy to use and classy.
Love this product! Makes a great gift!!
Amazing product perfect for potluck!!!
Best product ever! I use mine for every cook out, dinner party , sports and beach event!
I love the idea of this product, but it is not deep enough to put pans with anything but the most shallow depth. When I take food somewhere, it is usually a lot of food and a small, shallow pan won't do.
Very sturdy, looks awesome, great for gifts and so easy to clean. Get this you will not regret it!
Even though I haven't used this yet I can tell it's going to be wonderful. It appears to be very sturdy and attractive.
Just got mine! Love it. Made very well.
This is a brilliant idea! They are very sturdy and well made. Perfect for potlucks and BBQs!
I recommend this product. Quick shipping and awesome product.