Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This sounds like it would be a heavy, or very masculine scent - like going into a club house. But, it's not. It's very light, warm, and while not floral still gives off a sweet vibe. It's perfect for smaller spaces because it doesn't overwhelm the room, but makes it smell nice and inviting. The glass it comes in is also just about perfect. It has a neutral but still classic look that works for me. I have this on subscription because it's the best candle I've found that makes an entire house of people happy!
I have purchased a similar candle with a similar scent like this one before. I think that the scent and the quality of this candle from this company is excellent. The scent is exactly as you would imagine it to be based on the label of this candle. It's a really great candle for a man and we use it in the basement often when company is over. Although it is a smaller size candle it sure does create a large wonderful scent throughout our entire basement. The jar and lid that it comes with is really creative and brilliant!
Absolutely love this candle. Fits perfectly in my "man cave." I'm 34 and my girlfriend says it smells like liver failure and lung cancer, but that really means she loves it. I promise. It's a great smell. Very unique. and masculine. Not overpowering, but fills a 15x25 room well.
Smells strangely amazing, reminds me of the smell of old british pubs, before they banned smoking indoors. It's nice and feels nostalgic, it kinda reminds me of my grandad and what he used to smell like, but without the potential cancer and ill effects of secondhand smoke or excessive drinking.
This candle gives off a BIG scent and can really fill a room. It's soft and sweet and has that warm tobacco scent. I adore it and while it is a small candle, it burns for HOURS and it never gives me a headache like some candles can do. I highly recommend this candle.
We really enjoy this candle. The only drawback is it’s actually kind of small for the price tag, but once lit, the fragrance is fairly powerful. It’s a trade off of size vs fragrance. We like it for the smokey, leather fragrance we picture for an old library in England where pipe tobacco was smoked.
I'm a candle snob and this is seriously my favorite candle. The smell is intoxicating and subtly fills up the room if you leave it burning for a while. I wish they had made a bigger size!!!
I work for a wedding venue that uses these candles in their bathrooms and random spaces. It is such a good, warm, masculine, but mellow scent. They burn nice and evenly.
This has the best smell. It's very light and fills up your entire house. It seems to burn fairly slowly also, so I'm hoping it will last a while. Would recommend it to anyone who likes neutral scents.
Love the smell, which is noticeable and extremely pleasant. Will be buying more, Highly recommend. I only wish they were available in bigger sizes and cheaper, as these are kind of small for the price. The smells are great and I can't really find them elsewhere, but still.... Like if these were 10oz or more instead of only 5oz
I love the scent; it is a little masculine yet feminine. My husband commented how much he liked it and he is particular about candle scents. The package arrived quickly and I was not disappointed. I will buy from this seller again.
Great candle! Smells lovely, I prefer a spicy vs. sweet scent so this was a perfect choice for me. I absolutely love the oversized cork detail. Very classy! Looks perfect as an accessory on my bar cart.
Best smelling candle I’ve ever owned. It’s absolutely decadent, soothing and not overpowering. You can tell a high quality candle when you light one, and this is it. The scent is masculine without being too sharp, and almost makes me hungry when I smell it.
I am quite impressed with the scent of this candle. It is very warm and it fits the description. I bought this for myself, but will definitely give this as a gift. It would be a great housewarming gift.
Very easy to order and quick delivery. Product is exactly as described. Hard to answer, this is a Christmas gift. The candle did come well wrapped and is attractive looking.
It's a beautifully packaged candle that smells fantastic. It came wrapped very well to prevent breakage. Finally, a manly candle. Very good, very long burning!
The candle has a genuine scent and is pleasing. The smell isn't overpowering. The flame inside of the dark glass creates a nice ambiance. It's a good candle.
I love the smell! It smells like classic pipe tobacco and a little bit of bourbon. Super light scent is not very overwhelming but I enjoy it.
These candles are everything I hoped. I have several of the scents and I can’t describe how comforting their aromas are. I highly recommend them all.
Very good smell. Just like it says Whiskey and tobacco. Not at all overwhelming and in fact quite enjoyable.
Love the smell..and I love the packaging. I'm going to use the glass once the candle is all cleaned out.
I am very sensitive to candle smell and this candle has a perfect amount of smell. We hope they never stop producing the candle. It is a little expensive but worth it.
I purchased this as a gift and it smells great out of the box but even better after it’s burning. Wow! Definitely will purchase more of these.
Smells just what I imagined it would, it's hard to describe but it's bittersweet and very easy on the nostrils! LOVE the lid, that's such an awesome touch!
This had a better scent than I thought. I put it in a "whiskey" basket. Great gift. Husband wants one too!