We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered the collar for my dog. I wish there was even a smaller one then that but I will say it’s great quality & very nice!! And for the price it’s a steal!! I also have the matching leash which I love as well. I personally think the collar is a little wide for my small fur baby to be relaxing at home in but I put it on for when we go on walks because it makes me feel that much safer. And I love that. I feel totally safe that if he pulls he won’t slip out of the collar or it won’t just unbuckle by accident. Very thoughtful. Please think about making a smaller size for the really small dogs like mine!! If they had a smaller one, I would even buy one for my cat!! They are very nice!!Ordered the collar for my dog. I wish there was even a smaller one then that but I will say it’s great quality & very nice!! And for the price it’s a steal!! I also have the matching leash which I love as well. I personally think the collar is a little wide for my small fur baby to be relaxing at home in but I put it on for when we go on walks because it makes me feel that much safer. And I love that. I feel totally safe that if he pulls he won’t slip out of the collar or it won’t just unbuckle by accident. Very thoughtful. Please think about making a smaller size for the really small dogs like mine!! If they had a smaller one, I would even buy one for my cat!! They are very nice!!
Amazing quality for the price, very durable-the hooks and rings look like metal, very cute. I’m not worried about my dog pulling and it breaking. Such an amazing color too! Sporty yet feminine for my pretty girl. Best collar I have ever purchased. You won’t be disappointed!
I loved this collar, great price and great color!
They are nice but must order larger than you think
Cute and good quality.
loved everything about this collar.. beautiful design...love the buckle..looks great on my puppy