Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch is awesome! Great value for the price and is so pretty. The band doesn’t feel cheap at all and seems to be of very nice quality. It’s exactly as pictured, if not more beautiful. I only received this as of today so I cannot comment yet on overall durability and quality. But for the price, it’s quite a steal!
Thank goodness it’s not too big! I have a small wrist which makes it hard to wear watches. They usually slide on me pretty easily. This one has several holes for a tighter fit and that's a big plus. Also, I was afraid of the pink looking childish, but it’s not. It’s very understated. Looks very sophisticated. I highly recommend it.
I wear it every day and it is still working great! Does not have any scratches on the face....and I am definitely not careful with it. I like that the face is smaller, because I have small wrists and larger watches look comical on me. I was worried about the pink, but it is a nice subtle color that doesn't scream girly.
A beautiful classy watch, with opaque color in the face. Looks exactly like in the picture. The band is comfortable, and the gold is eye-catching. I get compliments all the time and am very happy with this purchase 😊
I have many watches but most are too dressy. I just wanted an everyday watch to wear to the doctors and grocery shopping. This is perfect. Just enough gold to wear with a gold bracelet and look classy. Especially love the soft pink color. I am so very pleased.
This watch is cute, and the size is perfect. I’ve felt other watches were too large for my small wrists but this one is perfect. I love that the band is so thin. All in all, 5 stars. Will buy another if this one dies!
This is a very attractive watch, looks more expensive than it is, but I was disappointed to discover that it's so heavy on my wrist. Personally, I can't stand to wear it for very long.
I really like this watch. It is delivering everything I wanted from a watch and I really enjoy wearing it. Comfortable on my wrist, so easy to read.
Cute! I was searching for a basic watch for everyday wear and this is perfect. It’s basic. It’s cute. It’s priced right. I like the size. I like the color (pink). Definitely recommend!
Not waterproof (small amount of water is fine but don't expect it to last in a puddle for a long period of time). Still beautiful and works well.
The watch is very nice looking on my wife. Time is accurate. Only problem is that it is hard to reduce the length of the wrist size.
The watch fits beautifully with room to spare on my wrist and keeps excellent time. I am so glad I bought this watch!
Absolutely love my new watch. I love light pink and gold together, warm looking. It feels great and comfortable :)
For the price, this watch is lovely! If you like gold, you especially will not be disappointed with it.
This watch is perfect for my small wrist. It is very comfortable, looks good and is easy to read.
I need a work horse watch that is inexpensive and reliable, so far this one is doing that.
Use for daily wear as an elementary school teacher. Does the job and looks nice.
Love this watch! Fits very well. Comfortable and looks just as pictured.
Perfect gift for a girl, mum or a woman you dearly cherish in your life.
I got this for my mom, so I haven't seen it in person, but she loves it.
Works well and is cute! I haven’t had any issues with it whatsoever
This watch is beautiful but it is tight on my wrists.
Fits my daughter's dainty wrist! Looks good!
Petite and feminine watch. Love the colors.
I liked everything but the watch band.