We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this for my newborn daughter. Her name is Luna and her brother calls her "Lunacorn", so she was a Lunacorn for Halloween this year. The skirt was a smidge big, but it is a tie closure so it can be adjusted as needed. The headband fit well on her average-sized head. Like I said she was a newborn, about a week old at Halloween, but I think it will still fit older babies. This is good because I have been planning on doing a little photoshoot with her in this costume and haven't gotten around to it yet. Overall good quality, well made. I was worried it would be cheap-looking when I ordered because of the price, but it is not! Totally adorable!
Perfect Halloween costume for an infant! My daughter wore this when she was 3 months old weighing approximately 13 pounds at that time. The tutu is adjustable in size, a stretchy comfortable elastic. We live in FL and it was quite hot on Halloween and she was very comfortable being outside in this costume! The material is a decent quality and you can’t beat the price!
Looks exactly like the picture, definitely doesn't look cheaply made. I told my fiance since there is no reviews I would definitely write a good one if everything came like it should. Would buy again!!
The skirt was too large, but my daughter is very small, the Quality was great and it looks just like the picture!
This was a beautiful set that looked perfect for her monthly photos! Fit great and was adjustable so shell definitely be wearing it again
I can't wait to give this to a friend who is expecting soon. I looked at so many unicorn outfits like this for newborn photos. This is the only one with the colors I was looking for and I am so glad I found it
It is a little big but she was 3 weeks old when I put it on her. It says to 12 months so we will get to use it as she gets bigger.
Absolutely adorable! Perfect for a baby photo shoot! The skirt ties so it is adjustable.