We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the blend for its protective properties, it’s perfect not only for travel but anytime I’m in a crowded space. The scent is pleasant, and I enjoy the different notes. The scent changes over time from the first drop, as the different notes come out. I think it smells better the longer it diffuses.
I bought this oil for our upcoming air travel, but of course I had to check it out as soon as it arrived. I love the Travel oil's scent, and the therapeutic properties are an amazing bonus! I will definitely be keeping it on hand!
Absolutely love this new travel blend! Used it recently on a trip in my new travel diffuser and it was so calming and uplifting. This is a blend I will definitely keep on hand for diffusing while traveling and just out running errands.
We diffused this in our car with the new portable diffuser while on a long car trip, and it helped to calm restlessness and even a little anxiety. It has a nice scent that was not overpowering in the car. It is perfect for home too!
This Travel blend has a very bright, clean scent. It's not strong and therefore good for small spaces like cars. I used it on a recent long trip. It was pleasant and invigorating. I'll purchase it again.
I purchased this oil for my daughter. I was hoping it would help with her severe motion sickness on a family trip. I made it into a spray that we sprayed on the fabric of our vehicle. I'm not sure how much it helped. We plan to try it again next time we travel.
This oil blend smells so wonderful. I have it going in my car diffuser all the time. Long trips or short trips! Very calming, especially with a baby.
I used this for a long road trip and loved that it helped me be more alert. We also used it on a mountain drive and it helped my 4 year old nephew's motion sickness. Also, everyone loves the smell.
We went in our vacation and had to drive 14 hours with 2 kids (9 and 3 years old) and it really helped. It smells so nice.
This is a nice blend, however it is very soft in my opinion. I don't get much smell from it so I feel like I have to use more drops than what was recommended in order to get the desired results.
This scent is relaxing and it was better than I had expected. I definitely will keep this as a part of my travel pack.
The scent reminds me of a relaxing spring day. Walking in the park. With all the new things growing
Delicious smelling blend! Really does all the things! Certainly brings focus and also calming. So you can stay alert and chill on the road. Smells fantastic too!
What a gorgeous blend!!! Wow--everything about this beautifully balanced blend is perfect. Buying more!
I love the scent, especially the notes of ginger. Great for the car and house.