We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these!! I was looking for a non-plastic alternative to my nice dinnerware, something that people could take outside and that kids could use and I wouldn’t have to worry about anyone breaking them. But I found these eco-friendly adorable bowls. The colors on these are great, they’re super lightweight but sturdy, and I ran them on the bottom shelf of my dishwasher and they came out perfect! There were no scratches or marks on them after being used or run through the dishwasher.
Very sturdy and decent thickness for outdoor or indoor meals! Originally purchased for summer outdoor dining but use them inside as well! I have had 2 shatter after falling on our tile kitchen floors however when dropped outside on our deck, they did not break. Easily washable.
These bowls are just the right size for cereal, ice cream, or a small bowl meal. They are a very pretty color and are a snap to clean in the dishwasher. They keep their brand new look. Also, they are kid friendly. Non-breakable and eco friendly! Love them.
I love the color and durability for use by my kids. I was able to get rid of plastic bowls that were 10+ years old. I love that I can have food in these too without worrying about the plastic breaking down. I love the earth tone color too
Love the color and size. The quality is also great, cuz it's bamboo, that seems it’s eco-friendly, but I’m not sure if it is microwave safe or not.
Really like the size and shape. Smaller than I expected but they work really well as it turns out.
These bowls are great. They are easy to clean, hold up to abuse really well.
Perfect size & easy to scoop food out of. Really like the color & look.
Gave it as a Christmas gift. They love them!
Love love love my bamboo bowls!!!