We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So I've waited a while to post a review, to see how it worked. Finally, here it is. I've had horrible foot odor for years, since I hit my teen years, and hundreds of shoes ended up thrown away when the smell became unbearable and I could no longer wear them- even washing/cleaning them did not get rid of the smell. I have tried all sorts of remedies- foot creams, tea-baths, natural treatments, medicinal creams, if it's out there, I've tried it. Nothing worked for long. Now I've been using this for about a month, and it's...incredible. I would not believe it if I had not experienced it myself. My feet have NO SMELL, for a full 6 DAYS MY FEET DOESN'T SMELL. It’s the most AMAZING thing I've ever bought!
This product really works! My socks are often sweaty from walking around all day and it often smells very strange after a long day. A mixture of sweat and shoe smell, it is definitely not a pleasant smell. My sister suggested this product and I decided to give it a try. It came quickly. I liked the appearance of the bottle and its size. I tried it on my feet and it worked! I’m soooo happy!
Both my boyfriend and I have problems with foot odor and we have both been using this product. This is seriously the only thing that has worked to stop foot odor for me and to not feel worried when I take off my shoes. My boyfriend's foot odor is even worse than mine and even he has not had problems with foot odor after just 2 applications of this! Definitely recommend this product!!!
Works wonderfully! I’m a nurse and often on my feet. I was buying new and expensive shoes and nursing shoes because my feet would smell within a week after buying new shoes. I used this product and “Giddy Up!”... No more odors. Definitely would recommend this.
Does a great job of keeping foot sweat and smell at bay. I thought the size was bigger, but it’s not a big deal. Happy I tried it!
If I could give this product 10 stars I would. I've battled foot odor my entire adult life. I've tried everything and nothing has worked like this product. It is amazing. I hope they never stop making this deodorant. I don't know what I'd do without it!
I was seriously shocked by the effectiveness of this product. I went from a long term serious foot Odor problem to 99-100 percent cured on the first application. Finally one less thing to worry about. 5/5!