We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I actually bought these for pilates, but my husband asked to buy him a pair too, since his feet are on the smaller side. Perfect for summer weather. I would love these in a thicker style with closed toes for winter. We don't wear shoes in our house and these socks are great. They wash well. I washed in cold and dried my normal cycle. Not too hot so as not to remove the grippy dots on the bottom.
Actually I bought these not for yoga, but for everyday use. I have to wear socks with grippers at home otherwise I risk falling on slippery surfaces. So I have purchased many socks with grippers. These are probably my favorite so far. They have open toes, which is perfect for Texan summers. Fit well, nice quality and enough grippers on the bottom to ensure I do not fall. I would recommend them to anyone who needs socks with grippers for walking at home.
These turned out to be the perfect non-slip socks. The size was perfect whether my feet were swollen or not, because they stretch enough to work either way. They also hug my feet and do not slip down or slide around.They are SO much better than the common socks I used before for my yoga practice.
I had the same socks, just in lavender color before. I’m really happy with how comfy and soft they are and that I don’t really have to go barefoot anymore in our jym, which is a bit cold for me.
Tried other yoga socks before, but couldn’t get the size right. I was lucky with these ones though. They don’t slip off the foot during training and stay on for the entire session.
These are really nice socks. Good quality, nice grip, feel good but they are a lot smaller than I was expecting.
I had this issue before that my feet would sweat a lot in common socks, but because these are open-toed it’s no longer a problem for me. The material is soft, the grip the lower part provides is really strong, so that I even stopped using mats. Cannot wait until my old yoga studio opens so that I can show them off to my girls!!!
Stopped falling during yoga practice thanks to these socks. If you have trouble keeping your balance or feeling your foot position / floor try these socks, they might just be the thing you need to improve your performance.
I purchased two pairs knee length and ankle length and would just recommend ankle length more - they are more comfortable and feel better on my foot overall.
Bought two pairs just to be sure I wouldn’t miss… They are really comfortable, lightweight and the smaller ones fit me perfectly... I also heard that the brand is really eco-friendly and they use recycled materials for these socks, which is kinda important for me, I always try to support manufacturers who are for sustainable lifestyle. I washed them twice already and there are no signs of shrinking or changes in shape. Planning on getting other colors too.