We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shape of this spoon is perfect! When our baby was just starting to eat it was not flat enough for him to get all the purée off the spoon, that’s just to say that it is a TRANSITIONAL TOOL. Now that my baby is 8 months and is working on feeding himself this is perfect. The purée doesn’t go everywhere because the shape of the spoon keeps the food in place until it reaches his mouth. The fork is brilliant! Great tool to make it easier for them to stab their food. I also use it to give him peanut butter since the fort contains it but it will slow him down so he doesn’t choke. It’s also great for teething! And it cleans so easy.
My daughter is 4mos 3 weeks and LOVES this spoon. It's a little deeper than she's used to so she had a bit of an issue eating with it. But she loves to play with and chew on it while I'm feeding her. This is great for me since I want her to get used to holding her own utensils and she doesn't try to grab the one with the food on it! Can't wait for her to be big enough to feed herself and use this utensil!
This product is not only cute but super handy for littles learning to feed themselves. I love that they are somewhat flexible and easy for little hands to maneuver. We have only had these for a few days but they are becoming our go to utensil for the little. Word of advice though, don’t walk away too far with it on the edge of the table, turns out the dog thinks it’s pretty great too. It’s just not built for puppy play.
Hi! We have tried many utensils with our 1.5 yr old twin girls and they always end up on the floor or just as play items. I figured why not try these... First day we used them and the girls were hooked they worked great for eating grapes and mac n cheese. We actually bought 2 more sets as these end up in the dishwasher many times a week! They are super easy to use, super soft and the girls just love them and caught on quickly with how to use them properly. Very pleased with this product :) The design is super cute too! hehe
I wanted to get some type of fork for my 12 month old, but didn't want metal. He loves these. Easy for him to hold, but still difficult to get food on the fork side. Some foods get stuck in the fork end and it's hard for my LO to get the food out.
These are better than anything out there. Makes feeding your baby and teaching them how to eat on there own so much simpler. My daughter loves to chew on these and I can’t wait till she can use them on her own. She’s six months and already gets how to put spoon in her mouth because she’s been chewing on them. These are our new favorite utensil after just our first time using them I bought four more pairs (one to gift to my sister in law for there baby that isn’t even born yet)!
These utensils are fantastic! Giraffes are so cute! Makes feedings really easy with my baby and we are starting to teach her how to use them herself and it’s been great! The spoon is a perfect shape, it allows you to easily scoop food and the food stays on the spoon wonderfully. These are also perfect for my baby to teeth on. They are perfect size and she loves holding this to chew on!
Love these so much! My son is only 5 months old and already loves to use these himself. The deep spoon part keeps the baby food in so it doesn’t just slide off and then he can actually make it to his mouth with food on there! Haven’t used the fork yet but I can tell stuffing some avocado or raspberries in there would be great!
Granddaughter is at the phase of both teething and trying to get at least as much food in her mouth as in her hair or on the floor. Her little hands can easily grip the handle and the circular arrangement of tines makes it less frustrating for her to start learning how to stab food.
Great as a spoon, not so much as a fork. Good overall for learning though.
These are the cutest little spoons/forks, and they're great functionally as well! My daughter is teething so she will chew on them if she's done eating. Would definitely recommend these!
Perfect for little ones to learn utensils, also for those who are teething as it is a soft yet sturdy silicone. Great quality, great price, and of course cute!
My kiddo loves to hold these spoons but finds them difficult to eat with. The spoon itself is large and he has a large mouth. The “fork” portion can be difficult to clean. I would recommend them but wanted the buyer to be aware of these two pieces.
Obsessed with these. They are perfect for any age, my 6 month old lives to feed herself with them and my 4 year old even steals them from time to time for herself.
Perfect for transitioning toddler from eating with fingers to utensils. It’s also doesn’t make me cringe when she bites on it since it’s not metal or plastic.
Absolutely love these- love the modern look and cute giraffe design. Baby boy loves to just chew on these as well. Easy to clean and have held up really well. They look new still after about six months.
Absolutely amazing product. My little is 7 months and can feed herself without a problem the food doesn’t fall off like other spoons we have tried.
Love this product! Somebody knew just what was needed for babies! Thanks!