We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my gosh, these are beautiful. The quality ,style,design and the perfect wood it's what I love. I almost flipped when I opened them. I bought them for my daughter not knowing if she would like this particular wood and came to find out it's her favorite too. I had no idea it was her favorite and she was wanting a large serving bowl. She will flip when she gets it. It's a house warming present to her and her husband.I also purchased the boat salad set as well. Thank you for such a beautiful product.
Beautiful bowl, just as described. I've treated it with John Taylor Butcher Block Conditioner, food grade, because we use the bowl to store our fresh fruit until it ripens. This way, I'm hoping that the moisture from the fruit will not harm the wood. It's large enough that it holds a lot of fruit, which is good,and if we decide to use it as a salad bowl, it will hold a large salad, enough for a big group. We keep the bowl on our kitchen counter, and it looks so pretty.
This is a beautiful lightweight bowl. I didn't purchase the bowl for its intended use, and use it as a place to empty my pockets when I get home each day. It looks nice on my dresser and holds my wallet, pocket knife, cigar cutter/lighter, keys, and cash.. with room to spare. Hopefully that gives you a perspective of its capacity. It's high quality and appears that it will last a lifetime with proper care.
This bowl looks great and is well made. Finish is smooth. The bowl is surprisingly large. Salad for our family of 5 (3 of which are smaller children) fills it less than halfway. Would be great for a big salad with guests, serving rolls, holding fruit, or something else along those lines. My wife loves it and it looks good on the counter.
I bought this bowl with the intention of using it for salads. When it arrived, I was surprised to find that it was much larger than I anticipated. This is more of a serving bowl. It's beautiful though! I have been using it to store fruit. It adds a lot of charm to my countertop.
I love this bowl! I placed it on an antique wooden table near the front door so we could toss our keys and miscellaneous items in it and not damage the table. It's a cute bowl and the keys haven't scratched it after daily use. I liked it so much I bought another one!
This bowl is beautiful and holds a large salad easily. I hand wash it and allow it to air dry. After drying, I have occasionally rubbed it with a light coating of olive oil as I do my cheese and charcuterie boards. I would recommend this salad bowl!
This is a beautiful item. I found it great everyday and at dinner parties it made an impression! But not enough for a large number of guests. However, it's still worth your money!
Nice bowl. I think the description called this a “serving bowl”. It is not that. It’s more the size of a cereal bowl. It serves my purpose as I bought it to hold epsom salt next to my bathtub. See photo for size reference.
I bought this for a family member. She really loved it, so I bought one for my brother. It's beautifully crafted -- a bargain for the price!
Little larger than expected but still a great bowl.
This bowl is beautiful. Good quality. I just purchased a second one for a housewarming gift!
This is a really nice wood bowl. Very deep and give lots of room to toss a green salad.
Nice big bowl for a Caesar salad.