Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this product ....it's pretty made, and added so much beauty to my garden.
This snail is just adorable! Nice size with a nice tall stake for stability.! I highly recommend this item and seller. P.S. great protective packaging
Love the fact it arrived so fast and looks beautiful in our flower bed. Very sturdy and I love the silver color of the snail.
I gave this as a gift to my sister for her new home. She is absolutely in love with it. She says they are of good quality
I am impressed with the quality of the product. It's made of hard steel and looks solid. The height of the product is perfect and its unique looks give it a perfect decorative feel.
I bought this for my wife as a surprise gift. She loved it Thank you
It is the perfect accent to my front yard. I have even bought several products
Beautiful product, very nicely assembled and elegant in look...
Cute snail greets visitors. Fast delivery, easy assembly.
Very cute and decent size. Not cheap looking at all. Great addition to any garden.
I’m in love with this little snail. It adds such an adorableness to my garden area.
Looks great in my flower garden.
I love this. Snails are so cute! It makes my garden look amazing.
These are really fun and look great for the relatively low cost.
Beautiful in a garden.
Looks good during the day
my wife loves it that’s all that matters
Perfect Mother's Day gift and sturdy
Very pleased with the product.
This was a gift for my daughter. It is small but very cute and well made. She really likes it.
Very giftable! Beautiful design. Pretty product
Super cute little guy but I thought it was supposed to be longer but I didn’t read the description.
Fast delivery, easy to assemble, just as described.
Very cute snail, easy to assemble and freshens up any garden or pathway.
I’m in love with my snail. Great quality and super cute!!!!