We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These reusable produce bags are exactly what I was hoping for (maybe even better)! We'd already made the switch to reusable grocery bags, but I was growing more and more irritated by the massive number of flimsy, obnoxious plastic produce bags that still always seemed to collect under our kitchen sink. The organic cotton is a sustainable choice, but it's also been really sturdy and washes well. I love these so much that I'm coming back to buy more bags!
I’m slowly trying to bring our home to zero waste, and the first, easiest step was to stop using plastic produce bags. We bought a lot of greens and was a little worried how I would keep the greens fresh in the fridge. These bags are amazing! I rinse the greens so they are damp and put them in the bag then into the fridge and they stay fresh for weeks! These have so far worked great for kale, broccoli, celery, green onions, and carrots. Keeps everything fresh and crisp.
Lovely produce bags with a nice print. Work as they should, but I expected another size, a little bit bigger than it is.
I bought these bags to use to replace plastic for storing produce in the refrigerator. The bags seem excellent for my purposes... sturdy and reasonable sizes. I like the material and quality.
These bags are amazing. I've had a head of lettuce in one for over 2 weeks and it is still crisp and fresh. I've even added leaf produce that had started to wilt and it came back to being firm and crisp. Same with some celery that had started to droop. Recommend it!
I am happy with them. I originally bought them to store homemade bread, but now I use them more for produce in order to avoid using the disposable plastic bags. LOVE IT
I love these! I got them to keep my son's wooden puzzle pieces all in one place. It's perfect. I can stack the puzzle boards and keep the pieces in these bags. Love it! Good value and quality.