We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this thing! I originally got it for walking my dog & wanted a small water bottle I could hook on my belt. This is better than a small water bottle & it’s lightweight! Good quality, water doesn’t taste plastic-y or rubbery. & I was worried about leaking but it does not at all! Even on its side, being jostled around under a bunch of stuff in a tote bag!! Actually, I bought two more for my sis & bro-in-law bc they loved mine so much when they were visiting me. They take theirs hiking in New Mexico & find this bottle is perfect for that! Honestly, I get compliments on this water bottle from people all the time. This was a smart purchase!
This is the best water bottle. I get comments on this water bottle all the time. It’s easy to use and the way it folds down makes it the best product ever! This is the second time I’ve ordered one and I love them especially for the kids! Great gift!!!!
Perfect for what I needed. Taking it on our vacation to drink water in the theme parks. Very convenient. Quick shipment
This was my best friend while on vacation in New Orleans!!! Love this water bottle!😉
Love the color and style,easy to clean and hold
A little flimsy but I like that has a wide opening so I can put ice in it.
Very nice product. It is easy to use, not cheap and flimsy, made from good sturdy material. Cute colors. Very glad I bought it!