We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really enjoy participating in potlucks at work and I don’t enjoy trying to figure out what I’m supposed to put the food in.. those flimsy aluminum pans bend and usually leak and if I use my nice containers and casserole dishes sometimes they go missing or get broken. This is such a cool idea! As much as I love cooking, I don’t wanna present something I’ve spent some time on in an aluminum foil pan. They say don’t judge a book by its cover, but we all do it.. this product has such a tasteful design that allows me to disguise my disposable aluminum pans. You can pop out the pan when you're finished to leave the leftovers behind and you don’t have to fuss with any clean up. It would be a great way to give a meal. I’m gonna get so much use out of this clever idea. I can definitely see myself purchasing these as gifts for all of the PTA moms I know.
Love this! About to buy for all my friends. Classy for taking items to events and I was able to leave my foil pan with dip behind. I loved that it was dual purpose and I could use the lid for crackers and chips with my dip. It traveled well, maintained product temperature, and was super sturdy. Well made and travels well. Definitely recommended.
Wow, I was Impressed. I really love everything about this product. The sturdiness, how the handles hold the heat and it doesn’t hurt your fingers, the coloring even down to the packaging. I highly recommend this product. I will be buying some more as gifts.
This is such a great product! I love that it makes my food still look pretty without the crazy mess of my normal casserole dishes. Everyone needs one of these for parties and holidays.
Great product. Easy to use and makes transporting or putting leftovers away easy. With the foil pans less mess and easy cleanup.
Phenomenal product for entertaining and easy to clean and store. Very affordable price. Highly recommended. ❤️❤️❤️
I waited to give a review until I used it a couple of times. Love it! Not only does it look pretty, it travels well and keeps my food warm. I found my Christmas gifts!!
This is really nice for carrying a dish to a church fellowship or family dinner.
Where have you been? A great addition to my kitchen. A great product, I'll get a lot of use out of it.
Love, love, love this product! From oven to table...Is attractive and practical. The lid doubles as a serving tray which is perfect for chips or bread etc!
Excellent product! Very sturdy and reusable. A great hostess gift.
The pan looks very sturdy and I’m very useful but I can’t open it with my arthritis hands it’s very difficult to get the foil pan out it needs to be easier to get it out
This server is wonderful! The two in one function of the top being able to be used as a chip bowl makes it even more appealing. Great Find!
Love this for our camping trips. Excellent for tailgating and pit lucks. Sturdy construction, well thought out product. Must have and definitely recommend this, over the competition.
Took to a cookout and it was so easy, and the lid kept my food safe.
Makes taking food a breeze. No wrestling with just a flimsy pan. I’m in love with this!!! Easy clean up.
Great product, very sturdy