Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My grandson loved it. It's definitely pocket size, but well made, nicely packaged (makes a quality gift). It has all the bells and whistles, but I believe it's safe for a responsible older child, my grandson is 10. It has a knife, so we had a talk. It would be very handy for an adult too. I bought another for a teen grandson as a gift too.
I've always had a thing for swiss army knives. Since I lost my last one I got this and this one is good. Has several tools on it. I have this on my office bag and this thing has been useful at least a few dozen times until now. I’m happy with my purchase!
This little pocket knife is perfect to throw in my glove box for those rare times I need a knife or a small tool to open something. I did test the sharpness of the main blade, and it really isn't too bad. Overall, I really like this little multi tool.
I really enjoyed the ease of use with this multi tool. Each tool opens nicely and you can quickly change between them. I would definitely recommend this product as an multi tool.
It was a bit smaller than expected, but sturdy with a good blade. Which is what I bought it for. Compact and well made. Recommended
This is a great pocket knife, it is perfect for my son who is in Boy Scouts. He will find many uses for it on his camping trips. It is made well and will last a long time. Great multi tool for many different uses. Very happy with it.
Everything works as advertised. But everything is so close together it takes a few seconds to pick the part to use. If I were in an emergency situation it would not work well. It's a pretty great multi tool but this won't work for self defense.
I use this for fishing. So far so good and I love all the features. I will order one for my son.
Very cool knife with a ton of functionality for the price.
I got this to replace a Swiss Army knife that usually lives in my glove compartment, but went missing. I'm embarrassed to say I mostly used it for the bottle opener. Everything is nice in this tool and it is worth the money. The one thing I don't have confidence in is the bottle opener. I ended up getting a real multitool and a real bottle opener. Threw this thing in my wife's car. It has already come in handy several times.
Nice design, thin, use it for something almost every day
Portable and easy to use.
Great product at a great price!