We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked that the set included everything needed for grooming - scissors, different sized combs for the shaver, nail clippers, & a nail file! It also included a tiny brush to clean the inside of the shaver. When you turn on the device, the noise is very low and did not scare any of my dogs. My only complaint is that the charge light for my device never turned green no matter how long I charged it for (and I even kept an eye on it because the recommended charge time was 3 hours). Still, it was completely functional and easy to use. Make sure to use the scissors to trim long fur before going in with the shaver. The fur does get everywhere, so I usually go out into the garden and put my dog on a little table so that he won't move around as much. Also, clean the inside after each use so that the device doesn't get clogged. It's super easy to pop the blade portion out and back in! Definitely a great product for dog owners who want to groom at home (especially during the age of Covid, when we can't really go to the groomers'). Worth the investment for this all-in-one grooming kit!
Because of the health issues going on, we haven't been able to get our cat to a groomer recently. So we decided to try this product, figuring if we mess up who is going to see it? LOL. She is a long-haired persian cat who gets mats around her ears and chest. We were looking for clippers and found this kit and have been really impressed with the quality. The clippers are much more quiet than the kind for humans, the scissors are sharp and perfect for around the face, the different blades help with undercoat and mats. Plus with the files, nail cutters, etc. it's just been a great all around kit.
Best trimmers I have used on my dog, They were extremely quiet and so easy to use and did not nick my dog! Was able to use for the whole trim!
The item is very quiet and seems to be durable and a decent weight not to heavy. I am very satisfied with the items & price.
I received my clipper today and it works great for my dog Shitzu. My dog did not go for grooming ever since the covid-19 started in March and been only using scissors at home. I am sure this clipper would make me much more comfortable grooming my dog!
Pros: quiet, multiple attachments, cordless, easy to use, good weight in hand Cons: none If you would like to use this for your personal animals or for grooming services, I feel the product will be helpful. Сlippers work well for my dogs and I'm happy with the product.
I like these Clippers because they are cordless ,quite, lots of assorted of Clippers guards. Comes with a charging cube. Ive clipped 4 dogs today still has a long charge . powerful cutting .
My dog can be a bit skiddish around unexpected noises. These clippers run smooth and quiet so they don't build anxiety like my old ones did. They are run without a cord, so it's much more convenient for us. The kid also included nail clippers, extra guards, a comb and some cleaning tools.
These are the best dog clippers I have ever used. This is my second pair ...I only wanted it for a back up in case my other one died… I started out by trimming ears and face only. I soon found I could clip my schnauzer totally with these clippers there’s virtually no sound and very little heat generated. They are wonderful!. It cut my work time in half. I highly recommend them!
Cuts really well, just got them today and with a short charge time, I was almost able to finish my cocker spaniel puppy’s haircut. It was so quiet, she fell asleep. Blades got barely warm but not hot at all.
So far so good. My groomer is closed due to Covid-19 and it's getting warm in Florida. I groomed my Prince Charming and he looks like he went to the groomer, but the scissors won't cut anything, they are dull and not aligned correctly, and I tried adjusting them with the nut in the middle, just made it worse. The clipper itself worked great, but takes longer than an hour to charge and had to be recharged midway through. Still like this product!
I have a 60 pound Labradoodle so I needed something that would easily glide through his curls. After much research I found this brand. I was excited to use it and so far it’s great!! Here is what I like: 1. It is VERY quiet. 2. It is lightweight. 3. It glides easily while cutting the hair. 4. It is cordless. 5. It comes with oil, a small cleaning brush, scissors, different size clip-on combs, nail clippers, and a nail file. Bonus!!! It came charged in the package!! I thought for sure I was going to have to charge it overnight. That was awesome! I gave it 4 stars only because the scissors are cheaply made and it is difficult taking the combs off the blade. (Could be user error! If so, then it gets 5 stars!) I love it and would totally recommend this one for the price and for not being a professional groomer.
It works very well. We have a large dog and the battery charge was perfect for trimming his entire body
It works and is not loud. My dog was not alarmed at all by the sound. The 2.0mm blade setting with the 12mm comb produced an acceptable coat length for summer heat without exposing her skin to a risk of sunburn. If you aren't accustomed to trimming your dog's coat or lack a recommendation from a groomer, I would suggest that you start with the settings mentioned. You can always take off more coat later. Poorly written instructions make it difficult figure out how to remove the blade for cleaning.
I got this as a replacement for another brand. I love this one so much more. It doesn't overheat, it's pretty quiet, and works really well. It had been a bit too long since my poodle had been groomed, so he had a few mats in his hair. I had to use it without the trimmer cover and I had no problems with accidental nicks. It was comfortable enough that he was falling asleep while I used it on his sides and back (being able to lay down probably helped with that).The price was great - it's already paid for itself twice over. I've had absolutely no problems at all. I would recommend this to anyone.
We have two small dogs that hate the groomer. I've been cutting the pups hair with scissors and finally decided to try a dog grooming kit. I chose this product because of the low-noise claim and all the tools included I'm the kit. The grooming kit included all items advertised, all are high quality too. The razor is extremely gentle, and, to my relief, is as quiet as advertised. Our easily-spooked bichon-poodle didn't even flinch. Great product for a great price.
First time I ever tried to do any grooming on my golden retriever, but with the pandemic we couldn’t get him in to a groomer so..... used the scissors to cut the first couple inches off, then used the trimmer. Took a few trials to figure out which attachment worked best and had to increase the speed to full speed. It was not the best haircut for my dog and it took us forever but it did the job until we could get him in to a professional. I have a totally new respect for groomers!! The clippers worked really well for him toenails! Overall it is a really decent grooming set.
OH MY GOODNESS... These are the best clippers I have ever owned. I have a shitzu who is 12 years old and throughout our time with Chachi, he has gone to dog groomers and I have cut his hair myself. I started cutting his hair more often because I was told he was very timid at the groomers. I would buy clippers from retail chain stores and although they worked fine, Chachi was still shaking of fear. They would get loud and were quite noisy. WELL, after reading reviews on these clippers I decided to buy them....I was surprised at the low level of noise and vibrations. I was very impressed with the smooth cut it gave. Since Chachi is both inside and outside, his hair can get a bit rough, nappy and coarse but these clippers breeze right through his coat, like a hot knife through butter, (NOTE: not that the clippers get hot, they just work great). Would highly recommended to anyone who is grooming their dog. Oh and the fact that they are cordless makes it super easy to use.
A great dog clipper tool and very satisfied with this purchase. Recommend it to buy.
I purchased this clipper set because I needed a small clipper to do the face, feet and sanitary are of my 2 long haired dachshunds. It is very hard to cut the hair in between their little toes and in between their pads of their paws with big noisy clippers. They get scared very easy. I was impressed with how great this set was on arrival. The grooming tools included in this kit are. Very high quality and the clippers does such a great job on my 2 boys hair. Getting this set which was a recommended by a groomer has saved me a great deal of money so far. Doc and Wyatt does such a great job now they are getting groomed by their favorite person now. I will add some photos after I have bathed the boys. I groomed both dogs on a single charge. This is such an amazing kit. The clipped is so quiet.
I bought this for my maltipoo puppy since his fur is already getting long. The noise is okay, quieter than other dog clippers but not silent. He seemed okay with the noise, but the vibration terrified him. I don't think that's a product fault though - something he'll have to get used to. Pros: - love that this kit comes with many tools, including nail clippers, nail file, metal comb - blade came oiled (and comes with small bottle of oil) so it didn't tug at my dog's fur - charges quickly - nice sleek design, doesn't feel cheap - multiple guards Cons: - the scissors aren't that great - which I saw others mention in their comments. I had to buy a separate pair - instruction booklet isn't clear, especially on how to remove the blade (you need to put it between 1.8 and 2.0 and pop the blade off)
This grooming kit is the best. It was so easy to shaved my dog hair. Well worth it
I’ll start with the cons. It wasn’t as quiet as I thought it was going to be. It gets hot pretty quickly so you have to take frequent breaks so you don’t burn your pet. I couldn’t use the guides because it would clog immediately with my dog’s hair making it tug: Pros: this is the first time I’ve ever been able to successfully fully groom my dog who is very skiddish myself. She usually freaks out from the vibration of other clippers. I love that it is rechargeable making it cordless if you’d like. That’s a huge plus. I appreciated that it came with many other grooming goodies! Overall I would recommend this clipper to someone who is unable to take their pet to the groomer.
This has saved me so much money with the groomers. There is barely any noise and my dog isn’t scared when I cut his fur. I am able to clip his nails without him fighting with me. All of the tools are durable and lightweight. I highly recommend this product for pet owners who want to save money.
I like it very much. I work so I needed some time to try it out on the poodle puppy. Now that I have. I just love it! It is quiet enough that it does not scare her and she will tolerate it nicely. I have yet to try the different settings on it and to try different types of poodle cuts. Thank you so much! I would highly recommend this dog clipper to others. It comes with extra oil, different types of scissors, toe clipper, file, an electric charger cord, and different cutter edges! Love it!