We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From a natural momma we look for natural 'food coloring' but it is usually blah. So I bought this egg dye without high expectations. The dye dissolves in hot water relatively easy. Had to stir a lot to ensure there were no clumps. It made 4 colors, purple, blue, green and yellow-orange. The longer the egged were in the water the darker the 'stain.' I am very happy with how they turned out. I am even happier we will be able to eat them without the worry of artificial dyes!
We just used this kit to dye eggs today...the eggs turned out beautiful! The colors were more rich and vibrant than I expected for a natural dye. We loved this so much, I went ahead and ordered another kit for next year! (The mottled red eggs in the attached picture were dyed using beet juice; the other eggs were dyed using this kit).
These dyes worked so well! They smelled a little "natural" but the colors were bright and my kids (2,4) definitely didn't let them soak very long. hands and fingers were covered in the color and i felt i didn't have to stress about them using unhealthy ingredients. Now we can safely eat our eggs! highly recommend. will use again. we even used the wax crayon from another kit to draw pictures before dying and it worked great!
Absolutely beautiful colors. My eggs are Brown and blue shells and these plant based dyes came out perfect. I will absolutely be getting this set again. LOVE them! I purposely cracked some shells before putting in the dye and it looks amazing. I don't have to worry about artificial dyes being on the egg since it's all plant based!
The colors were beautiful! They were as bright as a standard egg dyeing kit or brighter, but with a special richness to the tone that can only come from natural pigments. I loved them so much with my students that I bought a second one for my family. We experimented using them on wool yarn too and it worked well. Great!
I'm very impressed. Super easy and worked well. Pretty colors. The package says to let the eggs sit for 15-20 mins but I found we didn't need that much time. Some may look a bit muddy because our 4 year old kept dunking them in every color.