We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I needed something on each side of this picture because it is a big wall, so I ordered these. I love them so much! They fill the space and match my decor perfectly! They’re also great quality for the price. Very lightweight, which is what I needed for my command hooks. Would absolutely recommend!
The size looks exactly how I pictured it. The colors are also great, it makes for great decor to your home which is helping my fill a blank wall! This is definitely something I’m happy I have!!
Super cute if you are looking for a boho look to your home decor. I hung them in my living room next to my other plants and they look fabulous there! Definitely recommended for any room!
At first I thought it was a weird fit but now I like it. I have high ceilings in this area and this is perfect in place of a regular plant hanger
Very nice macrame plant hangers. Thought about making my own but at this price, couldn’t pass it up.
Purchased for my RV. Love the size, craftsmanship and especially the value! Great job, guys!!
These are so great. Nice aesthetic and actually useful. Smaller than I expected BUT I don’t even mind bc they really work out well and great quality for the price.
Easy to use and assemble. Holds my medium sized potted plants although ill likely be switching to something more decorative for these cuz i want them to match.
Super satisfied with the hangers. They look like the picture. And the hooks are great. They hold a lot of weight.
Pretty than pictured and they are thick and sturdy. Both are the same length and have pretty beads on them.
I love these. They are so cute and exactly as described. I love that it came as a set of two as well.
Really thought it would have been a little more bigger, but the product itself are really cute. Would buy again!
Decent for potted plants but not for very heavy plants! It looks nice and does its job well.
The product is superior than the other ones I've tried before, easy to work with and very elegant looking..!
Good for trailing plants that don't go up at all.
it's hard to find these things in stores anymore. I like the look. I like it comes with two. Does what it should. No complaints.
Got this to hang my plant in my studio, I've been looking for some of these. Very beautiful and arrived undamaged.
I loved the look and the height it was a perfect fit in my Bay window. It completed the look I was after.
I'm really impressed by the value for the price. They are very well crafted. They look very cool and I think they will last a long time.
Kinda shorter than expected, but did the job!
Loved these, nice quality good value and super cute! Would recommend
I love everything about these hangers and plan on ordering more!!
Very nicely made! Arrived quickly and were exactly as advertised.
Looks elegant and shaggy. I love it
They’re for small plants but they’re adorable