We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this umbrella since I was tired of having my umbrella ripped to shreds by NYC winds on rainy, cold days. Just as luck would have it, two days after it was delivered, we had one of those cold, windy, very wet winter days. The umbrella held up perfectly in the gusting winds and kept me relatively dry.
I wanted a portable umbrella for some traveling I did recently. I wanted something small and sturdy. Originally I considered just a $5 or less umbrella from a local store but I wanted it to hold up to the wind. While in Europe I saw a lot of other umbrellas stuffed in trash cans or laying next to them and even saw a few flip inside out from strong winds. The venting on this prevented it from yanking my arm in strong winds and the strong ribs stopped it from breaking in those winds. The push-button worked for opening and closing. I highly recommend this umbrella.
I love this umbrella! It performs amazingly in the wind, it's very small and light. It is lighter than my toddler's umbrella. Even with the weight of hers, she has almost lost it a few times in the wind while I can easily hold onto this lightweight umbrella thanks to the ventilation layer.
By far the nicest compact umbrella that I have ever purchased. I have bought over 10 so far to use in all of our vehicles and also to give away to business associates too. The quality is excellent and the shape of the umbrella really helps with wind, sun, or rain. You will love the product and the seller follows up and offers excellent customer satisfaction.
It has been raining like crazy and I walk our dogs daily. I needed a nice sturdy umbrella, one that would not fall apart in the wind. I ordered this umbrella and it does the job perfectly. It is very sturdy, yet not so heavy. The color is vibrant and the quality is great. Nice value.
This umbrella is just the right size for me. It is sturdy, well made and easy to use. The umbrella has a lifetime warranty so I am very pleased with it and with the manufacturer.
I used it during the rainy season in Mexico. It is easy to open and compact enough to fit in my backpack. It is also large enough that two people can easily fit under it. In fact it is so great that someone stole mine! So I bought another one in a brighter color, figuring I could see it from afar in case the second one also gets stolen. I absolutely love the color!
Used this umbrella twice so far and really liked it. Seems sturdy enough for wind with its built in wind flap but there wasn't enough wind to test it out.
These are the best umbrellas I’ve ever bought. They have a design that makes it very sturdy in the wind. I’ve used this umbrella for years and never had any problems opening the umbrella in any way. Also, the fabric is very durable and doesn’t easily tear.
I absolutely love this umbrella. I bought my first one a few years ago and recently forgot it at a stadium. Repurchased immediately!! It's easy, super strong, good weight, and well worth the money.
We LOVE these umbrellas!!! They are large enough to keep us dry in the worst kind of weather and strong enough to hold up in high winds. We highly recommend these umbrellas over all other umbrellas. These will hold up!!! Trust me, you want and need these umbrellas!!!!
I usually forget to write reviews but as I was standing in the middle of a wind and rain storm with my umbrella, I realized I must write a review for this! I was standing at a bus stop and the wind was so strong that I saw at least 5 umbrellas flip upside down....but me? I stayed nice and dry! This umbrella is really sturdy in the wind. The flaps allow the air to go through (when there's a strong wind it'll like flutter and that's the wind going through I think). Only thing is, when closing the umbrella (not to fold it but to push it in) it takes some strength (I usually just push it against something which works well) Anyways, highly recommend!
Very compact, but not too small well made umbrella. It opens easily and has a sleeve to go over. Perfect for my work bag. It’s perfect when it’s windy, plus gives a little extra protection. This would make a great gift for anyone.
I couldn’t be happier with this purchase. It’s very heavy duty and super cute. Love the way it opens and closes. I would say this product is well worth the price.
It’s a good umbrella. It has held up well through several NYC thunderstorms. It doesn’t turn inside out in the wind.
The flower design is so beautiful with rich colors. Very easy to use and holds the water well. Very convenient. I recommend this product
This is such a good umbrella! So convenient for such a lazy person like me.
This umbrella is a very handy size for throwing in the car! Easy to open. I really like it!
I have used this umbrella a few times now and it has done its job (i.e. kept me dry). I have not used it in strong winds yet, but based on other reviews and my own evaluation of this umbrella's sturdiness I am confident it will hold up better than my previous umbrellas. The compact size let's me keep it in the side-pocket of my large tote-bag, but the umbrella's circumference is big enough to easily cover one person but it is tight for two people. When my husband and I walked together underneath the umbrella we needed to walk with arms around one another to both fit underneath. Overall, I am very satisfied and considering buying another one to keep in my car.
Great umbrella! I’ve used it twice in super windy down pores and I was very impressed! Would definitely purchase more!
I purchased this a few months ago and have used it multiple times. Super sturdy and easy to use.
I've only had to use it once, but it worked exactly as it should and gave me no problems at all.
My daughter loves hers!