We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved these so much I purchased two more pair! I have been wanting a pair of mirrored sunglasses but prices have stopped me. With a busy work/life schedule I’m someone who puts my sunglasses on top of my head and even in my purse something.. they get scratched up so when I saw these for the price I said why not try! Well, they are light in weight, sturdy and so cute! I like how clear I can see out of them, as some sunglasses can be way to dark. As I said, I’ve purchased two more pair, one has arrived and I’m happy to say they are just as sturdy, lightweight and cute. They also come with a microfiber cleaning cloth and a storage bag! Buy them! You won’t be disappointed.
I have extension lashes I can’t wear most sunglasses due to the lashes it will touch the lens. This pair is perfect. It won’t get to the lashes and light weight. So fit and comfortable. I love it.
I was hoping for oversized enough to cover my eyebrows because I have one that sets up a tad higher then the other. It was hard to tell by some pictures if they would but I thought I’d try them anyway. So glad I did!! I really like them. If I set them like I normally would they cover, if I pull them down a bit they still look ok to me showing my eyebrows but honestly I’d never wear them that way.
I love these so much, and I get tons of compliments on them. They seem to be well built and the price is very reasonable. This is not my only pair of these and I'll continue to buy them until I die. 😁
Top quality sunglasses! The wing on the corners look so awesome framed in black. They arrived in time. Will purchase more!