We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never had socks like that and now that i got them, I’m wondering what else I missed out on in my life. Quality, fit, materials - all is great! And they are non-slip. My ordinary socks would bunch up during high-intensity work-outs and I constantly had to adjust them, but Tucketts are just like second skin. They just FEEL RIGHT, like part of you and you feel really stable.
Love how comfortable they are, especially when doing yoga poses. Tried them in pilates too. The grip on the floor is just out of this world, never slipped in these and I feel like I’m glued to the floor. I washed them many times and they look like new, but I never dried them in a drier, cause I’m worried about the grips on the sole of the socks, so I just let them dry slowly on their own.
These fit great and have the best grips too. These Tucketts are my second pair and I wear them a couple times a week in Barre and workouts on pilates. Recently got a pair to walk around in at home, that’s how much I LOVE them! I have had these for about 2 months and they still didn’t lose shape or anything and the grippy things on the bottom are intact. Will be purchasing more.
I have small feet and these make an excellent choice for me. They gripped well, even when I stood on 1 leg on hard wooden floor. I would love it if they made these in a thicker for winter weather - will definitely get more pairs.
I have both knee high and ankle Tucketts and I love every single pair. I’ve received many compliments on these!
Love Tucketts, my third pair! They are a bit thin but stylish! Many compliments when I wear them in class. Comfortable, warm, and no slipping.
I loved these! Super soft and work perfectly for yoga and dance classes where you’d usually go with dancing shoes or barefoot! Very cute socks! I got the grey color, pattern is cool too.
Purchased them to wear in a medical boot for micro-fractures to my heel, so my toes would be exposed in the warmer weather and to help my foot to not slide forward in the boot. I think they would be useful for yoga or pilates.
I bought these so my legs don’t get so cold in my yoga class. I like the unique look.