We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm always looking for the next best dog toy, something that can withstand attack by Riley, our 16-month German Shepherd Dog, who has been known to knock off a heavy duty Jolly Ball in just a few minutes. Having read the other reviews, I was intrigued by this toy and decided to give it a try. And I was not disappointed! The leather doesn’t smell terrible and I think my dog is actually intrigued even more by the smell. The ropes are strong and after a month the toy still looks like a bear.
Very durable toy dog toy. The body is made of a combination sectional tight weave burlap and leather. The leather ears were the first to go but it took more than a month for our medium sized dog to chew through the jute rope and separate the head. She has yet to chew it open. To give some perspective, or dog can usually tear open and disembowel a "regular" dog toy in a day.
I wouldn’t say it’s very durable, like a month maybe, but my pup is definitely excited about the bear!
My 60 pound puppy likes this toy very much, but he was able to tear off the ears after a few hours of chewing and "unstuff" the body. The ropes and outer casing have held up well, other than that.
This toy is great. We bought a collection of toys for my sister's lab puppy for Christmas and this toy was our favorite and the dog's favorite. Well made and cute.
Our little puppy absolutely loves his bear. It is well made and keep him thoroughly entertained
My 6 month old yellow lab absolutely LOVES this toy! The bad part is that he ends up eating it and I have to take it away from him. This is not meant for power chewers but he loves it so much I continue to buy it but I definitely keep a close eye on him.
My dog absolutely loves this thing and wouldn’t stop playing with it until she chewed the bones of and then ripped it apart after a week or so. Lasted as long as I would have expected given there are bones to chew and it’s natural fibers.
So I have an 11 month old pity who choose through everything that we give them within hours to a day or two. This he has a really hard time chewing and has been lasting weeks. So most likely I will buy another one.