Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just buy them! These are so dainty and cute. I LOVE them! They’re very comfortable and they don’t irritate me at all! Almost all of my previous earrings would make my ears so itchy and irritated, but these don’t. Ive been wearing them since I received them and I’m in love. I’ll definitely be ordering more for myself and gifting them to some of my family members!
These’s earrings are truly very comfortable they don’t rub or hurt at all. They are 100% nickel and lead free and looks way more expensive than what they are. They look great and even more so in light. Would buy again and really goood as presents. 5*
These Earrings are so pretty, I love them. They are very well made and sparkle and the lovely red heart shape design. I purchased these to wear them with my outfit for Valentines Day. They can be worn anytime not just for Valentines. They are great for sensitive ears. These earrings would also make a lovely gift to give
I have bought these as a small present for my daughter in law! Very impressed with how good they look and appear to be very sturdy. Even cuter in reality than the picture suggests! I am expecting my daughter in law to be thrilled.
These are very pretty, I received compliments. I've only had them for a short time but they look to be nice quality.
Love my little sparkly earrings. Wear them every day from the day I received, very comfy and don't need to remove even when I go to bed. Very pleased with my purchase
Great ! Just want I wanted for my ear to be cool
It seems to have a very good quality ...I got them 5days ago , so let’s see how it goes. Same as the picture.
These are nice earrings. I like the design and color, but they were bigger as I expected even after looking at the pictures. They're too heavy for my ears.
I love that they’d small, comfortable and great quality. I never take them out. Highly recommend!
Bought as a birthday gift. Well received & look very nice on!
I get so many compliments on them!! Too cute!
Purchased these as a gift for someone and she absolutely loves them.
Purchased for my daughter's birthday and really good quality ear-ringss