We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely LOVE these bags. They are great for earth consciousness dog owners like myself. When I first felt the bag, I thought they might be too thin because the texture is pretty different (smooth and flexible) than the plastic version. However, even with mammoth size poops, these bags have never broken. My only advice is to make an inner core that is more sturdy or where the bags don’t slide off. I always find myself stuffing the last few bags in my holder because they all fall out so easily towards the end.
These bags have worked well for us. They are nice and thick so we don't have to worry much about the bags ripping. They are big enough to pickup after the dog and still tie the bag nice and tight. The feel of the bag is kind of soft, which is different than others we have tried. We have bag holders on our dogs' leashes and these fit well in them without any issues. I haven't tried composting them at all, so I can't speak to whether that actually works or not, but they do the job of holding dog poop and are a decent price for the quality/quantity.
I love these bags! They are pretty thin but that just makes them seem like they are actually biodegradable. I often get whiffs of my dogs poo but I can handle it (sometimes it's stinkier than others). Smelling poop instead of throwing away thousands of plastic bags is a trade off I'm fine with! I think out of multiple boxes I have only had like one or two bags rip when I'm tearing them off the roll. Thanks for the great product! Going to order more right NOW!
These are good alternatives for doggie bags if you plan on composting or just have an aversion to plastic. They are durable, even better than I had anticipated. Sizing is generous too, we have two large dogs and they more than cover the size needed. I will be purchasing again..
We just switched to these from traditional plastic. I’m glad we did. The bags have a different feel. But they work well. Be aware that the bags are shorter than plastic. So, for large dogs, you have to be careful when picking up large amounts to keep the bag covering your hand. The bags keep intact through pickup, walk, and to the trash can with no issues on leaking, etc.
I love that these are 100% compostable, so I know they won't sit in the landfill forever like regular plastic bags. They do tear the slightest bit when I start a new roll of bags due to the sticker they place on the roll, but they have never broken for me when scooping a poop. They are plenty big enough for my large dog, and they get the job done! Also better priced than other "compostable" poop bags.
I like that these bags are compostable and biodegradable. It makes being a responsible dog owner much easier knowing I am not contributing to the plastic problem. WIth that said, the bags are thin
Compostable bags aren't meant to be sturdy so don't expect these to last if you unroll one or two. They break easily once exposed and tied up to your leash so just keep it rolled and you'll be fine.
Excellent product in every way. It is sturdy, easy to keep in your pocket when going on a walk with your dog, 100% Compostable, big enough for small and medium size dogs, and best of all affordable..
Bags come in little rolls with a teeny paper towel roll kind of thing. My cats go ballistic over these rolls. Their new favorite toy. Also the bags are exactly the size they say they are and work like bags. A bit small for a litter scoop but I copied someone else’s idea and fit them over an empty gallon jug with the top cut off. I would be tempted to find some a bit bigger but I need more little rolls. I will certainly get more.
I haven't been using them long enough to verify they break down completely in home compost but so far these bags have been great. They are larger than some of the cheaper brands and seem durable. They do not tear through easily. Highly recommend.
Ok so usually I don’t extend for too long but I just needed to say that this was exactly what I was looking and the quality of the poopy bags is amazing while still keeping their compostable way! I loved this
Great bags! So good for planet earth! We stopped using plastic garbage bags 3 years ago because we care about our world. We love these great earth friendly bags. They hold up well.
What do you want in a poop bag? Tears easily at the seem without ripping the bag, can be opened easily and composted. Check, check and check.
I love that these bags are vegetable-based and biodegradable. Perfect size for picking up after my Lab on walks. Easy to tie and dispose of.
This works great! I've been using it for a few months now.