We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There are a lot of different styles for macrame plant hangers and I went with this one because of the minimalistic design. It's not too busy or bulky; and, especially since we're hanging it, I wanted to make sure light can come through and it doesnt take away from the actual plant that it's holding. Very sturdy and well made; I would definitely recommend and buy again.
They were delivered quickly and hold a pretty good size spot. They were decently priced and are very pretty when hung. Only complaint is that I wish the rope was a little thicker and had a metal ring to hang it with off a hook. It just hangs by the rope tied at the top, which works, but the added ring/ loop would add extra strength when holding a heavier pot.
I love these hangers for their simplicity. I got the 4 pack and gave 2 to my daughter for her dorm. It is very easy to place the plant in the hanger and the plant is well supported. My cats will not be able to reach my plants (although they are intrigued by the hanging cords).
These are by far the best macrame plant hangers! I spent a good hour looking for a set that was a simple design. I preferred the simple straight lines of these but all the other ones from the same company are beautiful and the prices are the best. I bought the set of 2. And I will be buying again from this seller. Very fast shipping.
I wanted some plant hangers for my room that were macramé styled but with not a lot of decorations. when I received them i thought OMG what is this and then i hanged them and put some weight on it and OMG my room got the boho chic look I was looking for. Probably would buy more when i make up my mind about plants, as I'm just starting to take care of the ones that can survive without me!
My cat has been eating my spider plants and slowly killing my plants so I finally had it and bought these hangers. The white goes with the paints in our dining room and they're easy to use and hang. Now my plants can finally start growing in peace!
I wanted a very simple planter, and this is exactly it. I almost bought some rope to makey own, b it these were cheaper than a skein of rope 😅. I trimmed the bottom, because it was a little long for the area I placed it in, but otherwise it's great.
Can’t beat the price for 2 macrame hangers. They are high quality and made of cotton. They have a really nice feel to them. Pretty design and holding my medium sized plants very well!
I love it, it is way Beyond my expectation. I wasn’t sure about what I was gonna get. But I love it, it gives a beautiful look to my room. Very easy to hang, I ordered a four pack the next time and I’m hanging plants all over the house.
These are simple in comparison to other Macrame planters but they work so well in combination to my other more intricate planters. Shipped quickly would buy again
Beautiful and simple design. I love how it enhances my plants and the area I hang them in. I will definitely buy again.
These plant hangers are perfect and exactly what I was looking for. They have a sturdy and clean design that is really cute for showcasing my plants. I definitely recommend!
Love these plant hangers. They were delivered on time in perfect condition. Both hangers are the same length and the quality is nice!
These are simple but exactly as described. I needed my plants to be out of cat reach so this is what I came up with. I did cut the tassel off the end because it was ridiculously long and I really didn't care for how it looked...but it was also basically a cat toy so it has to go.
Love em. Not too long but not too short either. Simple design yet, sturdy and solid. Cute but, not too flashy. Highly recommend.
These are lovely for my beach theme so pretty .really do like them cant wait to hang them with new plants😊 thank you
Love! I have several macrame hangers with beads and special knots, but I wanted something a little more simple that I didn’t have to cough up the expense. These are great! Sturdy, simple (in a good way), lets the plants show off!
I’ve purchased these twice now. They look great and are well made. I will likely buy more as I decorate more rooms in my house.
This is my 3rd time buying macrame items and I am never disappointed. My plants are happy hanging from my ceiling :)
Very good value for the price. These hangers are ridiculously expensive in plant and gardening stores, if you can find them.
Really happy with them. Exactly what I was wanting simply,clean lines,perfect! The value was excellent, definitely worth every penny!!!
The size is just right for one of my spider plants. It’s sturdy & The price was surprisingly inexpensive. I’d recommend this to all plant enthusiasts!
A bit smaller then I expected but that's ok because they are made to hold their weight. Beautiful quality of rope used. A beautiful addition to your yard/ home.
Looks so great in my apartment! Got a set to hang plants in my windows. The perfect length, don't necessarily like the strings that hang below but I knew they were there when I bought in the first place might cut them.
Never really know what you're going to get when you buy sight unseen, but these are simply perfect to me. I love it!