We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After looking around a lot, I decided this was the most eco friendly option. The only thing that could be improved with the actual brush - the metal wire between the handle and the brush could do with being a bit more stiff, I find it bends when you put any pressure on it. It bends back easily as well but I imagine this will weaken it over time. other than that I'm happy with my purchase.
Works well at cleaning inside my flasks and bottles. Looks attractive. Make sure you leave it to dry after use, and should be fine for a long time, I reckon.
Love that it’s not plastic so doing my bit For The environment, just a shame not everyone else is! It cleans bottles beautifully.
I bought it to clean my water bottle with narrow neck (Chilly's bottle) and it is doing the trick.
Purchased this to clean out reusable drinks bottles. Does the job really well!! Very sturdy product.
I make lot's of vegan stocks and store in bottles in th fridge and this little gem is very useful to ensure the bottle are properly cleaned. Only four stars given as it could be a little longer and wider. Super points because it's eco friendly.
Works as expected and is a great addition to my eco friendly cleaning products!
This is actually great and better at scrubbing than plastic ones. I'm totally impressed with it
I love this, it's a great swap to make if you're trying to live more sustainably. It feels well made and the end can be bent to a different shape.
Totally recommend over yukky plastic ones!
I bought this because my other eco friendly brushes didn't fit into my children's school water bottles which occasionally get mold spots in them. It works pretty well for cleaning inside them but occasionally the brush comes out of the handle but it pushes back in easily.