We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived on time as described and of good quality. I purchased it for my son and daughter in law who take their dogs to agility training and after attending with them I realized what a hassle it is carrying around a bottle of water and the collapsible bowl. This item makes is much easier, quicker, and convenient to use during the classes. The dogs love it as well! I'm sure we will be purchasing another one (or two) in the future!
Great value for the money. Simple to use and our double doodle has no issues drinking from it.
I can’t say enough about this water bottle. I have a puppy who is around 25 lbs and growing. We hike several miles twice a day and this is perfect! The bottle already came assembled so all you have to do is unscrew the top and fill with water.
Very happy with the travel friendly aspect of this and sleek design, fits well in my center console of my car.
Love! Our dog loves it too. Definitely an essential if you travel or hike with your pup. It's so compact yet has a big enough bowl for a medium dog to drink out of. Very easy to clean as well and doesn't spill! What more could you ask for! 🐶🐾
This is a fantastic water bottle. It is large enough to carry plenty of water and yet it is not heavy at all. We use it when we go to dog parks and on walks. I don’t like my dog drinking from the communal dish at the dog parks.
My golden retriever absolutely loves this water bottle. He is able to drink more comfortably when we are on the go.
I love this water bottle! I use it for a little cockapoo and think if it was a bigger dog it would feel too small but for him it's perfect!
This is a great solution for having water accessible to my dog when taking long walks or traveling.