We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So amazing! I was so hesitant to do painting with my kiddo because of the potential mess, not to mention the eating of the paint that was likely to occur... anyway I heard about these paints on an Instagram page so figured I’d try them. My 19th month old has a total blast! He got some on his hands and feet and this stuff dries so fast when he started walking around and touching stuff the paint on him was dry! Sure a little got on the floor and the wall because it was bound to happen but it was beyond easy to clean. Easier to clean than when they splatter milk and it starts to dry! when we were done, it only took some water and a rag to get him all cleaned up. We took a risk trying this out and this mama could not be more pleased! Oh I also prepared the paint in advanced, they ended up sitting in my fridge for about 2 days before use and it was like I had just mixed them. If it helps, I taped (packing tape) the little cups with paint to the paper to reduce spillage.
Love them!! I painted some peg people for small world play but wanted to make sure the paints were as safe as possible for my toddler. I'm more than pleased with the colors. You can make the paint thick or just do multiple coats. The red, orange, and yellow aren't super vibrant, but I expected that. They're very natural and earthy colors. Blue and green are gorgeous. I made the purple by mixing a tiny bit of red into blue. I may coat with beeswax later. It's more paint than I expected and will last a long time just doing wood projects. Their website has a couple more colors so I will probably order those too!
Love these paints! I’ve only mixed up the red, blue, green and yellow so far, but they are great. I love the colors and the consistency. I like the way they look when dry. I used a more water color consistency because I just like how that looks.
love these paints, easy to mix and I like that you can make the paint thicker or more watery if you prefer. I love that you can store the leftover paint in the fridge for use later in case you mix too much. I also like how you can just mix up a small amount if you want. Vibrant colors. Would buy again.
My kids loved painting with this set. My older one helped mix the paints and then we all made a huge mess. Everything washed off easily, no stains on anyone’s clothing. I’d highly recommend.
Love love love! Beautiful colors and I think it’s great that you can mix a little at a time.
He’s my great you’re in trouble loves this he’s three
Easy to mix and gives rich colors.
They are great vibrant colors! They paint nice and smooth and I feel safe of my child actually tries to taste it!