We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
"Oh my, how beautiful!" may seem unusual when describing a dog collar and leash set. In this instance, however, it is fitting. The collar is sturdy yet made with the softest material. Heads will turn when we're out and about, there's no doubt about it.
Love this collar! It’s super cute as well as sturdy. I love how adjustable it is as I can adjust it as our goldador pup gets bigger. The color options are great too. The collar - it’s perfect for what we needed/wanted. I originally thought it was a bit expensive for a growing pup but it’s sturdy and cute and will last till she outgrows it so I definitely now feel it was worth the price.
Firstly I must say that this collar is outstanding quality.This product has certainly exceeded my expectations. The collar is beautiful on my dog and soft on her neck, well made. Fits perfectly!
It's perfect and very well made as well!
I love this set because it looks great, the collar is super durable, and seems very comfortable.. At first I was worried it might be uncomfortable but my dog was happy wearing it, so I kept it. The collar (I got dolce rose) is just blingy enough to look cute and we have received several compliments on it!
It is super soft but durable..
I am so happy with this purchase. Such a nice quality!! Very happy!!
What a bargain! The quality is excellent. I love the color.
I love the collar and the durability. It’s made really well and will give our puppy room to grow. The smaller collars were just too tiny, and this one is perfect. We have a 5.5 lb mixed pup and this works great.
Perfect for my yorkie although I use a harness I love the look and feel of this collar, it’s excellent quality and durability and classy looking too. Love it for my princess.