We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love how easy they are to hold, and for my 1 year old, to make marks! She was able to see that she was making marks with her crayons, and soon had no interest in putting them in her mouth within the first few minutes of use. She likes trying to copy when we draw something for her. We put a giant piece of posterboard on the floor and she sits on it and colors with one of us. On one occasion, the posterboard was on the shiny side up, and she "erased" the marks with her cream colored pants. After washing, not even a faint trace of color remained...two thumbs up for us!!
Pros: love them! So much easier for my LO to Hold. Easy for very young children to make their very first scribbles with. The pigment lays down easily and brightly, even the yellow can be seen clearly. Cons: if you follow parenting styles that promote practical life skills to may run into the problem I did. I had recently taught my LO to how to crack eggs, so instead of coloring with these he banged them on every surface trying to crack them like eggs! Likewise if you gave your LO these before teaching how to crack eggs they may try to color with eggs instead 🤷♀️
I am a teacher who purchased these as a gift for my one year old grandson and he loves them! Colors are fibrant and true. They have been dropped and banged on the table repeatedly and have not broken. They must be solid and well made. Also they are large which is great because it makes them easier to color with. (If these types of crayons are too small, their little fingers get in the way when they try to color due to underdeveloped pencil grip and fine motor skills.) Would definitely gift again.
Easy to hold and arrived in good condition, but baby won’t use them. I bought these because my baby wanted the normal crayons I was using to try to measure her feet. She is not interested in these for drawing. She does want to bang them together and put them in and out of her bucket. They are more of a toy than a crayon. I took out the other crayons and she was still interested in scribbling with them.
All in all we love these, I plan to buy more as gifts!
Little Hands, Big Accomplishment!
Easy to use for kids, parents and grandparents that may have trouble gripping tiny crayons.