We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We got this for our 1 year old; and although it is way too advanced for him, he loves the colors. I love putting it together with/for him and look forward to using it for years as he learns colors and numbers (and numbers in spanish!). The quality is awesome and I think this would make a great gift! We also have the BeginAgain Animal Parade puzzle which I highly recommend as well!
BeginAgain puzzles are great--colorful, well-made, and designed to teach. This one may look complex, but your child can follow the numbers to put it together. The background pieces create negative space, and the whole thing reverses (the obverse shows number names written out in English and Spanish). I predict years of play with this one, if the dog doesn't eat it.
My granddaughters, who are 2 and 3 years old absolutely love this puzzle. The older one recognizes the numbers so it easy for her to put the pieces in the correct order. The younger one uses the colors to put it together. They love puzzles and it didn't take them long to be able to do it successfully.
Excellent puzzle! Very nice wooden pieces that fit together very well. Numbers on one side of the pieces and written numbers in english and spanish on the other side. My 2 year old loves it.
Love this puzzle, as does my 2 1/2 year old granddaughter. It's not the easiest puzzle to put together for a young child, but the chameleon is intriguing and the colors are gorgeous enough to hold a child's interest. Very happy with this purchase.
love this.. its reversible has Spanish numeros as well and the other direction helps the kids recognize the spelling of the numbers:) very cool.
This is so cute & fun! The picture does fade or chip some which sucks.
My granddaughter and her big brother love building the puzzle together. I love watching big brother guide his little sister as she learns to count and identify numbers. She is also learning to problem-solve through puzzle building. Like to see it in other languages...
The quality construction