We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely, the one I had from another store for countless years finally needed to be replaced, and I was hesitant purchasing them from online, but I was very pleasantly surprised. They are much better and have better prices, that’s wonderful. Now to make a mess on my porch adding soil and plants (giggles). Really nice though - arrived in perfect condition and are a great value.
I use these as bird feeders. The birds enjoy perching on the edge and having a meal safely in the trees. It's great fun to watch them. I hang the pots on branches, where occasionally the food is purloined by nocturnal tree-climbing mammals. It doesn't really matter to me as long as the birds get to eat as well as feed their young in the daytime.
Cute little hanging planters. They have drainage holes that come with removable plugs so they can be used indoors and out. I have them on my back patio and they’re a cute spin on terra-cotta with the little white whirl through it. So far so good, and my plants are happy in there too!!
Super cool. It came with everything needed to hang it. I used it as a bed for my little bird, as it is the perfect size. But it is so cute, now I want to buy more and put plants in them. I definitely recommend this. It can be used in so many ways. It arrived super fast too. 😁
Smaller than wanted but cute decided to keep. Recommend it.
Omg love this plant hanger! Very sturdy and the pot part is beautiful and thick. Not flimsy or cheap! Great purchase especially for the price. In photos it looks darker than it actually is, in real life it is exactly as the product looks in the advertised picture.
I love how it looks and it does work as intended. Perfect size and color. I bought another one for my wife and she really likes it. I love this too!! Highly recommend it to everyone!
Very sturdy. Way nicer than the cheap hangers you buy with flowers in. I filled it with dirt and some annuals and it looks great.