We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I waited to review this because I wanted to see how long it would last. My dog is a chewer and has went through the large cow bones in less than 2 hours. $20 gone in 2 hours! He has chewed through a minimum of $250 worth of chew toys in less than 2 months. This one was recommended to me by a person at the grocery store who has a husky (mine is a husky-terrier mix). She said he will most likely never quit chewing. She said she tried this bone and it was a lifesaver for her. I tried it. It has been almost 2 months and he hasn't chewed through more than 1/4 of it and he chews on it daily. Everyday, I pick it up out of the floor and put it in his toy bin and he immediately takes it back out. It's not like he doesn't chew on it because he does. Well worth the money and it has saved my baseboards!
48-pound Siberian Husky loves this freaking bone. I wish he didn't. He has chewed it and chewed it and chewed it... and, now, it has become a weapon of doom and devastation. ALL of us people in the house (my husband, my pregnant self, and my son) have stepping on this chewed up bone and let me tell you... you think stepping on legos is bad? Ohhhh honey, try one of these. It is utter... sheer... devastation. Now, if you can be a bit more observant of your surroundings than the three of us stooges, you might have some more luck. Or, maybe just plan to wear some shoes around in case you can't be bothered to look where you're walking. At least the dog likes it... he probably likes it even more now that he's seen he can use it as a tool of vengeance on the humans.
Wish it was a bit less solid as I think it might damage the teeth if you’re not watching your dog carefully. Nevertheless, this is my dog’s new bestie
Not sure what the deal is but the dogs have 50 different ‘bones’ and this is the one they fight over. I bought 3 more.
My chiweenie doesn't chew this often...but it's the ONLY thing she hasn't destroyed so far. I keep it in her crate for night time so she has something the chew that doesn't squeek or crackle.
My dog loved this bone and for only this price it was a great treat for him. My dog is a big chewer and he didn't wreck this bone at all, so its fairly durable. I would purchase these again.
My dog is going crazy over this bone! Thank god it’s not a squeaky one.
Love this bone, seems like a great exercise for my dog’s jaw and good to keep her teeth healthy