Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I believe that we should support noble causes and celebration of cultural diversity is one that is dear to my heart. A share of profit from selling these socks goes to World Food Program USA. Quality-wise socks are cool, made from soft and durable material, but the thing I like the most (apart from the message) is that they are really bright and cheerful. Buy bright socks with attitude and have a bright day!
The socks are really colorful and FUN. Say NO to boring socks and get a pair of something interesting now!
I love these socks. They are very well made, and they wash and dry really well; they have kept their shape perfectly, and they don't get those little bits and pieces stuck to them as some other socks do. They also carry a strong message, with me being in an interracial marriage this is a perfect choice for me and my family.
These are mostly cotton socks, but they stretch really well. I have size 10 and they still fit me ok. Bought them for my brother too, he likes stuff like this. It’s kinda trendy to have socks like that now.
I wear these to the office with my business suit when I’m bored. I have 4 pairs of these and I just feel that my colleagues are too serious sometimes. This is a perfect way to make someone smile. Cause sometimes a smile is everything a person needs… if you want to cheer someone up just get these and wear them with some odd classical piece, the contrast will make people happy about the fact that you don’t take yourself too seriously.
I like the feel of these socks and I hope they last awhile. These socks are exactly what I was looking for. Try for yourself.
SUPER socks. Not slippery slidey, good colorful polka dot cotton socks (they are not completely cotton but they feel as if they are.) No fuzzing at all. Washed them several time and they didn’t shrink or stretch AT ALL, like I bought them yesterday!. They seem to wear very well (I sometimes walk around in just my socks). I am very pleased with this purchase.
You should wash them in cold water, but I've been throwing them in with all my other stuff and they've been just ok and haven't changed their color or dyed anything I've washed them with. I believe they'll last a long time, based on the quality of the fabric. Good value for money.