Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought these originally to store pens but ended up using these to hold other small things like keys, essential oils etc. The prints are bright and colorful. The quality is nice and with the 4 pack I was able to share the rest with my family. Certain name brand pencil pouches can be pricey so I am glad I came across these. I will purchase more of them in the future as small gifts.
I love these bags. This is exactly what I needed to store my dog's insulin supplies. Fits perfectly in one of the bags and looks cute. I plan to use one for cosmetics and the other two to organize small items in my purse. The quality of the bags is good. The material and zippers seem to be durable. I had been looking for just the right bag for a while and I ended up finding four! Glad I found these.
Love. Great deal. I keep three in my purse- one for pens, one for my essential oils, and one for small stuff that I tend to lose in the bottom of my purse anyway- gum, earbuds... It means my purse is always clean and I have an easy time finding everything. They're cute and well made.
So I originally purchased this to use as a pencil pouch. However I've been using them for my makeup, organizing my purse and other things. I've gotten numerous compliments and will purchase things again. They make a wonderful makeup bag and are definitely worth the money.
I'm honestly surprised at the quality of these cute little bags. I wanted them to hold my makeup, another for my pens and the last one for lotion, hand sanitizer etc. These are super adorable and very well made. I've only been using them for a couple weeks but I'm pleased with how well they seem to be working. Would buy again!
I thought that these bags would be cheaply made but they are very high quality, despite! I was pleasantly surprised. This is one of my favorite purchases to date. I love them and they are perfect for holding my crochet needles.
These are ridiculously well made! The canvas is very thick and they hold a lot. Would purchase again for sure!
I just got my pouch! I love it, and the colors are very pretty. Made from durable fabric, too. This would be nice as individual gift with things like a nice pen/pencil set and a notepad
This bag is wonderful! Zipper is sturdy and the canvas is very durable. I wanted a bag to organize my backpack purse. This is wonderful - not too big nor too small.
Great make up bag for the price. I didn’t want a huge make up bag and this you can interchange pending on your mood and the price is great
This bag is too cute. I really enjoy it for makeup and travel, and it would work great as a pencil case as well.
This is a nice little bag. The zipper is fine and it is well sewn.
good quality but pricey for me
This is super cute and it is true to the colors in the picture.
Perfect. It is a great size
Really cute little bag.
Super cute and useful.
This little bag is so adorable.
Nicely made and colorful.
not what I expected but the quality is nice
Totally cute and inexpensive!
I get so many compliments on this bag, and I've recommended it to everyone!
This is a very cute little bag and just what I was looking for.
This is a great little case for whatever you need.
cute small bag, perfect for what I needed