We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unlike so many other toys, this simple Montessori toy requires some great wrist rotation, therefore it is perfect for babies to learn to transfer an object from one hand to another. that the interlocking disks are not meant to be separated. When you tap it, it rolls forward and shakes, which will motivate babies to move.
I absolutely love this product. I have a 10 month old who is teething, a toddler with autism and a 7 year old with severe ADHD and I gave them each one of this toy. My toddler didn't care much for it, but my 10 month old and 7 year old love them and always have to have them with.
Interlocking Discs not very heavy, perfect for baby’s hands, improves hand-eye coordination, concentration, grasping and exploring skills.Minimalistic and great for parents who don't want their baby to chew on plastic all day.These were perfect!!
Grandbaby loves this toy. When he drops it and it tumbles away, he wiggles and jiggles to get it back. He likes to turn it around in his hands. Great for Montessori approach and hand dexterity.
This is a good toy for fine motor skills, eye hand coordination. My 5 month old baby can move it from one hand to the other. She seems to love playing with it.
Gave it 4 stars out of 5 only because the size is a little bit bigger than I thought, but the width is good for children to chew on. Overall the quality is good just on the wider size.
Good, solid product. Easy for baby to grab. So far he just puts everything in his mouth, but it’s withstanding all the slobber. This toy is good for passing objects from hand to hand.