We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product advertises that it is a "Beautiful Belly Butter skin conditioning salve". It smells great, it does come in a small container but you only need a little bit for use. I can't say I'm not using this on my stomach or belly area. I'm using this on my feet because I tend to get calluses around the edges of my big toes and across the backs of my feet. So far it's working wonderfully! I've been using it for three or four days now and I noticed that my skin is softening, not chafing and not getting white dry skin spots around the edges of my big toes anymore. Definitely something that I would recommend for those who have small calloused areas on the body that they would like to soften up, can be used as a belly butter during pregnancy or after. Has a pleasant scent, herbal. Also comes with a sticker on the back of it stating the expiration date which is well over 4 years from now.
As a body butter, or salve, I find this product to be just okay. Nothing really special about it, be it good or bad. It's just a salve that isn't too oily to be messy, nor too hard to be useful. A decent consistency for a quick dab of moisturization. It will moisturize without leaving your skin feeling too oily, though you will need to give it a couple moments to sink in. Not much of a scent after it sets, but upon first use, there's a pleasant gentle clean scent of fresh things that you might find in your kitchen. Personally, I like keeping this in my purse for when I need a quick hit of body butter, be it for my hands, belly, legs or even my face. It's very clean and natural and does the skin well. The tin is rather small and fits easily anywhere.
This butter is great for many uses. Apart from belly I use on my cuticles and dry elbows. It has a slight scent of lavender. It is oily (as salves are) during application, but absorbs very quickly into the skin. After a few days my cuticles are noticeably less dry and cracked. Works great on dry elbows and knees as well. I love the fact that the container has a screw top lid, so you don't have to pry it open with your nails.
This is a great product. Feels amazing on your skin. You will be very happy if you try this!
Bought it for my wife. When she worked through the first canister, she asked me to buy more.