We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a fun dog toy. My dog was so excited to get a new toy he went to work on trying to destroy it. He was able to break off the two top sections but hasn’t been able to break the middle yet. I am really happy with this toy and it’s durability
Mochi loves it!! The pink pig has been his favorite toy for almost four years until he got this one!! I put some treat inside the toy and Mochi can't stop playing with it, even when I threw the pink pig!! Nice product with great quality!
Bought two of these. One for our big dog and one for the little one. Jake is our large dog and he weighs 75 lbs. A lab/Shepard mix. Our little dog is a cattle dog mix, kelpie/border collie/red healer, 40 lbs. It took them both about a 1/2 hour to figure out the trick of getting the bones out (medium sized dog bone/biscuits). After that they get them out in minutes.
This is like putting my dogs on crack. I stuffed them with food and blocked with small pieces of soft dog treat. In the future I want to block the hole with pate style dog food. (Not peanut butter as it makes my dog sick.). Now that I have treat and feeder dispensing toys, I never feed out of a bowl. Keeps them occupied AND they don't inhale their meal.
Recommend! This is the first toy my dog has not chewed up. He loves it and has not made a dent on it anywhere. I can also put some food in the toy, it's fun.
Quite a good chew toy but it didn’t last as long as I hoped for. But my dog is a very heavy chewer so that might be the reason.
My dog is obsessed with this toy! It’s a decent size for her and it keeps her entertained throughout the whole day.
As I’m always at work I don’t really have enough time to play with my dog, so this takes care of that aspect well. Recommend!