We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter's (2.5 yr old) hand and foot prints were perfectly captured. I am very satisfied with this product. Bought this to get a stamp of our triplets girls feet and hands. This product was very easy to use.
Let me start with the packaging, very presentable and well organized box, every piece is so easy to find! Quality of the materials: great! Nothing feels cheap! The ink didn’t leave any stains and the provided tools are easy to use. I would highly recommend it as a gift or for self use.
My best friend had her first baby and she loved it! There is something special about creating memories that will stay with you for years! Came in a nice box, everything was organised. I love the fact the kit includes different supplies that everyone can create the one that will fit them. It’s good for boys and girls.
Excellent products. It was super easy to figure out. My only issue is that I wish the color was darker. I wouldn’t call this black but more of a grey print.
We got sooo many prints! Company claims you can get a couple prints from each pad, but I just kept rotating the pad to find another ink spot. I held the pad up to the light to be able to see where ink remained on its surface then placed her hand or foot in that spot. I did this when she was sleeping in her swing. I recommend using a small book behind the paper and area that you are trying to stamp for better support as you press their foot or hand on to that spot.
This is an amazing product and was a great bonding experience for my husband and daughter! We all thoroughly enjoyed it! It shipped fast! It was easy to use and oh so cute! Customer service is also great! Thank you for our beautiful memories!