Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What's up guys? If you're like me, you have tried a lot of mens facial products. All I'm going to say is that this is the best facial product line I have used in the last 25 years. Finally my dark circles and bags under my eyes are disappearing . It's only been a week since I've started using this line and I can already tell the difference. Definitely won't go wrong.
I'm 26 and constantly on and off airplanes for work, facing various climates, and using harsh hotel water can be very detrimental for my skin. I was introduced to Lumin about a year ago and now constantly travel with their full line of products. It has worked wonders for me and I have received various compliments which is what sells it for me.
This is the perfect mobile skincare solution for long days and cold weather. It can fit in your pocket. I'm in New York so after a brutally cold day I'll pop some of this on and my skin immediately brightens up!
This stuff is great! I'm over 50 and have noticed a significant difference since I started using this product. Highly recommend it!
This is another great product from Lumin. I began using this product and my facial skin felt amazing. I would definitely recommend this and all Lumin products to males of any age!
This will be the only skin care you will ever need, it works amazing you will notice results in a few days my skin feels and looks better I love this stuff
This recovery oil has come in more handy than I ever thought it would be from a long flight to Japan to where it has saved my skin multiple times from cracking and drying.
Have only just started using this, but so far so good. Lumin is the best thing I’ve used for men’s face care. I’m hoping to see the same result with this that I have with the dark circle cream. Love it though it’s pricey
I travel internationally constantly and get sunburnt easily. This product was a lifesaver for my sun-damaged skin. Highly recommend it!
My son ordered this wrinkle cream and after I tried it, I liked it and ordered some for myself. I highly recommend it.
Noticed a difference after only a few days of using it! Really excited to see the results after a month
I have used so many products for my dark eye circles and none have worked. I started using Lumin and I have noticed my dark circles disappearing and clearer skin overall. I give this product 10/10!
I've only been using the product for 5 days but so far it's pretty damn great. My skin already looks smoother and the dark circles are fading. Really excited to see the results after 30 days!
I really enjoy using Lumin products. The dark circle defense has been a lifesaver. I have allergies, so I always wake up with bags under my eyes, but this has made a huge difference.
I have used Lumin products before and been very pleased with the results. Once I started this routine within a few days family members commented on my skin looking great.
Uncomplicated and very effective products geared towards the needs of men’s skin.
good quality, my only wish is only its size was larger
Every man needs this in his bathroom. Truly turns the clock on your face!
I was surprised you can feel the effects in seconds.
Started seeing results already in two weeks
A product I will always use
Satisfied with this product.
Works great for my husband.
Great stuff