We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
HIGHLY recommend (in fact I’m already planning on gifting these to all the tea fans on my Christmas gift list) I had NO idea the importance of giving tea room to bloom, my tea is now exponentially better! I used just the tiny amount of tea you see here and it filled the whole infuser! It seems crazy to me that I’ve been shoving a bunch of tea in a tiny infuser for years and never letting it fully bloom. I genuinely wish I could give more stars, you will not regret getting this mug!
Loving this mug! First off, it just looks great.Not only the mug look great, but the tea infuser is a huge plus! As a pretty frequent tea drinker (albeit less so in the summer months), a large, stainless steal infuser perfectly fitted for the mug is so convenient! Plus I get pretty meticulous about keeping my tea/mug hot, so the fact that mug also comes with a top comes in pretty clutch too! AND (I didn't even realize this when ordering) the mug cover doubles as a perfectly-fitted coaster too!
This cup is great quality. I highly recommend it!
Love the tea defuser , the colors of the cup are also bright and beachy which was what I was going for
I love this cup. I use it for all of my delicious teas.
Bought for wife. She liked it.
Very cute! Works well. Nice sized mug also.