We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really happy with this. Looks just like the picture, design is really cool. I needed a new flower pot after my cat took a disliking to my spider plant and pulled the whole thing (ceramic pot and all) on to the ground. Looks nice on my desk, and this pot should survive the fall if he decides to have another go.
Wow!!!! What amazingly fast shipping! Everything was packed and secured, everything was in perfect condition! Great job! They are so much better in person than I thought. I love it all so much!
Perfect for what I wanted and looks nice with plants. Going to buy more.
I use this basket planter out in my hallway with a large ficus and it looks amazing. The natural seagrass would suit any room. It’s good quality and the exact size stated. Great buy and would order again.
Really love how it looks. Love the colour and the texture. Will be buying more
Just what I need, stylish and a great price, will likely order more.
Value for money, true to size. I've purchased a few of these now, very happy.
Absolutely love this basket, it's just what I wanted, sturdy, well made and will definitely be buying more for the rest of my plant gang 😀
Bought it to display artificial ivy in. The perfect size and colour, very happy 😊
Lovely pots so pretty they look more expensive
Really good quality and good value for money
It is a good basket but not my fav in terms of colour but the quality is actually decent compared with the price.
Super cute plant pot. It fit my small aloe plant perfectly.
Looks beautiful, good quality.
Great pot nice texture
Nice eco pot, good quality
Great value for money and beautiful looking.
Love the design and colour
Smaller than expected, but I only looked at pics and not measurements, so probably my fault!
Very pretty great value..put busy lizzies in mine ordered a second.
Looks great and arrived quickly! Very good value for Money!