We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instead of bringing a full BBQ camping just dropped some charcoal in the fire pit and used this grill to cook. Folds pretty flat and easy to pack away. It worked well for our needs and saved us from packing the bulky BBQ. Size is good for a small family - we had 3 chicken breasts on it. I like that it is stainless steel since I wanted to cook directly on the grill.
This product is perfect for my needs. I take it in the vehicle camping, so after a night of grilling, I just put it in the carry bag which is great because I don’t need to do cleaning before putting it back in my car. It folds flat, so it takes up almost no space in my Jeep. Also, the size is great, allowing me to cook several steaks and chicken breasts, enough for 3 or 4 people at a single time. I like that it is stainless steel because I have had grills rusted in the past, and I hate rust. I fully expect this will last a very long time. I don't foresee it breaking because the mechanism for the fold out legs is extremely simple, with no small parts to break or bend. I have owned several of these camp grills over the years, and the fact that I purchased yet another one should tell you about how much I liked those. I would buy this again.
Great for small or medium cooking over open fire. Very strong and durable. The carrying case is good enough. I only wish it had a better zipper on it.
Works good, used last night. Cooked right on top. Wish legs bent back a little more but it’s not a big problem.
I have used this on two camping trips and am very pleased. It is sturdy, easily cleaned and shows no sign of rusting. I have grilled food directly on it and used it to support a cast iron skillet. There is no coating or paint on it which makes it safe for grilling. The storage bag is a plus, but I love the grill even without it.
Even better than I expected. I had purchased an oddly shaped fire pit but was unable to use it for outdoor parties because there was no capacity for bbq-ing. I bought this as an alternative and it worked!!!! Very sturdy and can easily hold six burgers and two potatoes.
This thing does exactly what it's supposed to do and seems pretty rugged. It's light enough to carry but strong enough to heat up and cook stuff.
This thing is the best I have been cooking on. I’ve had it for the last 5 years and it is still good.
The product is so amazing! Very portable and easy to clean.
Sturdy little thing that comes with a nice bag. I bring this along with me for every camp trip.
It's a bit lighter than I thought it would be, which is ok given that the primary use will be for motorcycle camping. Comes with a nice transport bag so it won't get everything messy, but I will probably put it in some kind of plastic as well to keep any grease from seeping through. The size is great for one or two people, but might be a bit small for a family depending on how many different items you want to cook at once.
Great for cooking over campfires/coals. Metal is durable and doesn’t get too hot.
Using this a grill inside our wood-fired oven. Withstands high temperatures and is sturdy. Very happy with the purchase.