We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve never used a solar shower before but this one is fantastic. It’s a very simple thing to use and very effective, and holds enough water for a decent shower. The water heats pretty quickly and it’s well built
I am pretty impressed with this compass. I bought it to take hiking just in case we got off trail. Thankfully we never needed to use it, but I did play around with it. It points to magnetic north, all of the features seem to work. Overall I am happy with this compass so far.
Neat and practical. It works as advertised and does the job. Too many camping and survival gear items are worthless toys, but this item really serves an actual purpose and does it well!
It sooooo light weight, I can just stuck it into my backpack and don't feel a thing. The material is durable. The package is lovely and small. It is perfect to keep myself clean on my long dirty backpacking trip. I have looked quite a few. They are either too heavy, too big, or too poor quality. This one is just right for me. Love it!
I know it's just a compass but I like it! It has the measurement scale and the mirror which is a huge plus. You can adjust the mirror at a 45 degree angle and see your heading and it can also be used as a signaling device. It's just a simple thing a person should have.
Great value. Every feature I was looking for for orienteering at a great price.
This was absolutely amazing when we went on our camping trip. It is super easy to use and it seems durable. We have had no problems with it so far. No doubt incredible value for your money!
For the price I’m not disappointed. Numbers are a little hard to read for me without glasses but I can live with that. Purchased this for my son who is in the Boy Scouts of America as part of his 10 essentials.
You need to hang it high so you don’t have to bend down too much to shower but it takes a bit of effort to lift 5 gallons up and hang it on a tree branch and wrap the cord with the hook. However it felt good to get cleaned up with a quick shower
If you love to camp then this product makes camping even better. The stream that comes out of the nozzle is perfect for an outdoor shower. I love this and bring it on all my camping trips now.
A nice compass. I like the mirror feature. Good for use on maps.
It is more useful than I thought. We are beach people so we go to the beach a lot with my daughter. She likes to play with sand at the beach, but every time she brings sand home because she didn't wash her feet. It makes me crazy. Now I have this bag, I can wash our feet before getting in the car. I will bring this shower bag with us when we go camping next time.
Bought this because we are remodeling our home and are without a shower or tub. Honestly, I put warm water inside of the bag every time I’m going to shower and it works out fine. Bag is sturdy. It’s heavy when filled to the top so I have to have my husband hold it up for me every time I want to shower. Recommended for camping or emergency situations like ours!
Just what a scout needs for orienteering.
Super small and easy to pack, heats well and provides a nice stream of water.
Kept us clean during a 3 day camping trip in Moab, Utah.
I like this compass but I wish it had a glow in the dark feature. It arrived quickly and safely, and overall I recommend it.
I bought my first one for my 9 year old grandson to go orienteering with me. For the money it was a great purchase. I bought 4 additional ones for my granddaughters.
Great product for outdoor use. We used it while camping. Make sure you have a proper height on it so gravity assists with the water
I used the compass today in a field geology exercise, it did a good job. It’s also light to carry
The bag is lighter and easy to carry than I thought. It’s really convenient to put that in my trunk when I’m taking my dog on a camping trip. You can’t imagine how dirty my dog can be after running in the woods for the whole afternoon and I really don’t want to let it get into my car again sometimes. This bag really saved my life