Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Believe it or not, I have spent quite a few hours online looking for bowls that are the perfect size. I think they're perfect for a large salad for 1 because I can put all of the ingredients in the bowl and still mix everything together without everything falling over the sides. I also eat a lot of soup -- often in the family room while watching TV on the couch :) The last thing I want is to spill hot soup on myself or the couch so this bowl works great. The same comments can apply to cereal. I'm very happy with my purchase!
These bowls are awesome! We eat a lot of salads in our house, and these are perfect for a meal sized salad, with room to stir everything around. Also great for pasta dishes, stir frys, serving bowls, you name it. I also love that they are microwave, oven, and dishwasher safe. I’ve seen a couple complaints about the quality, but I had no issues at all, they were packaged well, and are just right for a great price. Highly recommend them.
These really are nice bowls. It is VERY hard to find a large, neutral color bowl that is not an Oriental noodle bowl shape. These are a really graceful shape with a slight flare up towards the rim of the bowl. They are nice and deep. That's also hard to find. Most soup bowls are VERY shallow with a WIDE rim (which I feel is unnecessary and only take up valuable dish cabinet storage space). I highly recommend these bowls!!!
I like these bowls. They are not fancy, nor are they as bright white as they look in the pictures, but they are nicer and whiter than I was expecting (based on some of the reviews I read). I'm glad I listened to the comments about the color, but wasn't deterred by complaints about the quality because a slight off white is exactly what I needed. But everything was good. Recommend it!
The plates came in excellent condition (wrapped in styrofoam, double-boxed). I like how these plates can hold a substantial serving and are not designed steeply deep like most bowls. I only wish they had a variety of colors instead of the conventional white pearl.
I ordered several of these bowls to use for meal-sized salads...size is perfect and the bowls are well made and attractive. The set of four bowls arrived within two days, well packed and in perfect condition. Happy with my purchase and highly recommend them.
We love these bowls. I bought them last year then when seeing them on sale, I purchased two more bowls: one to keep in the kitchen and another to have on hand as replacements. We are rough with our hand washing and have had a few bowls break on us from dropping in the sink but I still highly recommend this bowl. The size is perfect for soup and pasta.
Perfect for soup and that is why I bought them. I am happy with the purchase. But I thought it would be larger, like smth as a serving bowl.
These bowls were the perfect size! They are sturdy and do not chip easy, I know because I have accidentally hit them on the counter and against other bowls. I love how they fit perfectly in my dishwasher. My husband likes a BIG bowl for his cereal and these are the right size.
I bought these bowls for my husband to cook his oatmeal with fruit in the microwave without it spilling over. They work perfectly for that. They are not lightweight, but that is what I wanted, a bowl to keep the oatmeal warm while eating it.
Nice plates, easy to clean. However, they get hot in the microwave, so be careful. I make pasta sauce and have to reheat it before serving. The plates do get hot.
Great bowls, a little larger than I thought they would be, but they are great for soups and stews and pasta and salads…
This is a very nicely crafted bowl that has a great look and feel. It has the potential of being a multi-purposed bowl, which is also very nice. My only hesitation with this particular bowl is the weight... it's a bit on the heavy side... minor situation.
This bowl is fantastic! Perfect for soup or salad or pasta. Great shape, clean design and very white (not cream). Great price, too! Love it!!
These are a great deal! Size is awesome for favorite homemade soup or a good size salad! Probably my favorite bowl!
Arrived in perfect condition. Makes my food look good.