We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is exactly what I ordered. As a 220 lb man using at a desk, it in't big enough. But it is great. So if you are smaller, I would recommend. there are larger balls for larger people (which I need). But i use this anyway and at the size it is intended, it stays filled (if I over fill it, it shrinks, but it stays at the expected size). Seems very durable between me using is (even though it is a little small) and my kids using it every night for the last month.
I spent the first few months of the covid thing sitting in a regular desk chair at home and feeling pretty crappy while gaining weight at the same time. I decided I had to do something but being tied to my desk made it hard. I bought this ball about two weeks ago and OMG. I crank some music, sit on the ball and dance while working. I found that I am constantly moving around even when I do not think about it. I just might end up with actual abs by the end of this thing. My back feels really good too! Just be careful because my dogs tried to knock me off of it while I was on a conference call the other day. It was pretty funny...This ball is super sturdy and quite comfortable. The pump that came with it is... ummm... well, it works. I ended up using an air compressor. I was more interested in the ball anyway. It did not disappoint! I am 5'4" and bought the medium at first. It put me to low to type well on my keyboard. I got the large and it is perfect. I do not want to go back to the office because I cannot take my ball with me!!!
We bought this for our autistic son who loves to use balls for a seat. In the past he's rolled off and hurt himself. This ball stays in place and he loves. Bounces and laughs. Theatwrial is thick and blows up nicely. The pump wasn't great so we manually blew it up. Worth the price! My son loves it so much.
I purchased this for working from home during the pandemic and love it. It's comfortable to sit on all day. I love the weighted feature that keeps it in place at my desk. The materials is very thick, so hoping it will be very durable. I've found it's way more comfortable than my office chair I was using. I find my posture is better when sitting on the ball vs. the chair where I would slouch a lot. Great addition to my new home office.
My order came on time and as described. COVID protocols have me working from home. My dining room chairs are not designed ergonomically or to be sat in 10 hours a day. After a month my back and hips were jacked up and painful. I ordered my ball hoping for some relief. I’m still getting used to it but it is definitely helping my hips and back. There is a learning curve for your body in that your core and for me my legs also are engaged continuously at a low level. I’m very pleased with my purchase.
Love this for my home office. I had another a few years ago and missed the comfort. My husband bought me an expensive ball chair but it is not comfortable and also noisy (plastic wheels on the chair base. This is so much better. I have a sit stand desk so I can be active while working. So when I am sitting I love the benefits this ball provides and it doesn’t roll away! Chasing my “chair” is not good when you are on a business call. I would definitely recommend.
Arrived quickly. Inflated easily with the provided foot pump. I have never used a yoga ball seat, so did not know what to expect. It takes some getting used to, as the idea is to improve your posture and strengthen the low back muscles. I like the weighted bottom, as it doesn't fly off when you get up. I tend to not sit as long, because I can't slouch as I might on a "regular" chair, but that's not a bad thing. I've only used it for a bit over a week, and did not expect a miracle cessation of all my low back and associated leg aches and pains, but I feel like I've already improved a little. And, it's fun to bounce to good music!
We use these generally for remote learning. My 11 & 14 year old love having these at their desks instead of regular chairs. They both usually have a hard time focusing. These balls give them the opportunity to let off energy while they work!