We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
VERY Cute and worth the money! But if you have a small chihuahua like me, the bandanna will not fit your dog! It’s made for a medium sized dog. We have a 5 pound chihuahua, the bow fit okay. The hat was the best thing in this package! Very cute 💕
Bought this ridiculously adorable birthday set to take 1 year old birthday photos for my pup (who's birthday is Christmas day!). It was a hit! Great price, fast shipping and smiles all the way around!
So cute! I love this hat because it actually stands up well on Sirius’ head & maintains its shape. He has another birthday hat, but it isn’t as thick. I was quite happy with this & pleasantly surprised by the bow tie. I can’t comment on the bandana because that’s not the kind of stuff he wears. I’ll probably give that to a friend, but based on the rest of the set, I’m sure it’s fine. All in all, I definitely recommend it.
The bow tie will get used on my smaller dog for his birthday. I left the bandana on for a few days, mind you my dog is a dirty terror. The bandana survived and even looks good after a wash.
This birthday set is absolutely cute. It includes everything I needed to decorate for my pup’s first birthday photos. Everyone loves the outfit included.
Even though I bought it mainly for the hat and bowtie, I didn;t expect the toy to be of such a good quality. My dog plays with the squeaker all day long.
I thought the hat would be small but it actually fit my German Shepherd pretty well! The bandana is big and he looked handsome.