We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://catolox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These cups are very nice but they are a little smaller than I thought. It's actually not a problem though because they are a very useful size. I served sliced strawberries in these at a brunch I had. They were the perfect size for berries. They may be a little small for creme brulee but I will try them and see. They are still a useful size for small sides like salsa, hummus, coleslaw, dipping sauces etc. I didn't have anything quite this size so I am very happy I purchased them!
Nice size and I used them right away to make these chocolate lava cakes. I used them inside my air fryer as well. Very Easy to clean. I saw many comments that the cups were damaged when delivered. Luckily mine were delivered all intact. They were packaged well but if not handled well during the shipment it does seem under risk of breaking. They are sort of crooked when stacked on top of each other but they hold okay. I like these cups!
These are the perfect size for pots de creme or other small flans or custards. The volume is not excessive for a single serving, nor is it particularly skimpy. I wouldn't recommend these for creme brulee, as I prefer a larger surface area to cover with caramelized sugar; however, if you wanted to make creme brulee in these, they would still work well. Just a matter of personal preference.
Absolutely love these ramekins. They are the perfect size for a personal sized breakfast or dessert. I made a personal breakfast bake that came out excellent. These are really going to come in handy for making things ahead when entertaining overnight guests. The ramekins are cleaned up perfectly in the dishwasher, store nicely on top of each other and are just a great quality product.
These ramekins were exactly what was missing in my baking/cooking adventures! Perfect to create oven to table individual sweet and savory treats. The best part is that they are stackable hence take less space in my storage without any scratches. Highly recommend this product
I used these ramekins to make pizookies for date night and they were perfect!! I also use them for sauces and snacks! I love them because they are dishwasher, oven, microwave safe and the best part is that they stack for easy storing.
These ramekins are gorgeous. They arrived in perfect condition, were well packaged in a box. The best part is they are easy to clean and store. The size is just right for a single serving.
This is exactly what I was looking for! Perfect size to make my chocolate soufflés, display condiments, ice cream, etc etc! Love its versatility and great addition to my collection.
Lovely, cute colored white ramekins, but I expected they would be bigger.
These were incredible! I've eaten several ramekins in the past and have tried baking them and eventually they would crack. I've put these ramekins under intense heat and have tested all sorts of recipes. The porcelain maintained its integrity and cleaning was a BREEZE.